Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Generic

Osmaira del Carmen Carbajal Montes

Stamford

Summary

“A hardworking, highly motivated Senior Coordinator, with over 14 years of experience in Card Services across different departments. Great team member. Able to work under pressure to archive daily targets. Proactive and willing to broaden my skills and open to continuous development and improvement to support business demands.”

I am an assertive professional with outstanding interpersonal, communication and organisational skills. A strong desire to utilize my theoretical knowledge and the skills obtained through proven experience. Used to working within tight deadlines and a quick learner striving for continuous professional development; self-motivated with excellent analytical skills, results-oriented, self-starter, energetic, enthusiastic, exercising attention to detail as well as taking a 'can-do' approach to tasks.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work history

Senior Coordinator, Settlements Operations

Mastercard
Peterborough
08.2013 - Current
  • Look after 3 of our Issuer clients accounts , ensuring the Payments are correct and that reports are checked and shared in timely manner, keep the accounts reconciliation up to date, deal with our Issuer enquiries able to communicate with them at all levels. Able to work under pressure.
  • Aid with the reconciliation of account, raise any journals and concerns with the account owner if required.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepared month-end reports for the accounts I look after and ensure accounts are clear to facilitate book closure.





Customer Services and core operations assistant

Travelex/ Mastercard
Peterborough, Cambridgeshire
11.2006 - 07.2013
  • Aid internal and external customers, main duties will be dealing with customer enquiries assist other teams across the business (fraud and risk, compliance and finance teams). Providing training to selling locations, assisting agents with system issues, processing Payments i.e., E-banking, Branch settings, password assistance, placing card orders for online clients and branches, check card inventories, register branches IP. Addresses


  • Delivered exceptional customer service by professionally responding customer queries across channels, ensuring service consistency.
  • Suggested improvement measures and escalated operational issues to meetings.
  • Assisted workflow processes by helping the call Centre with Spanish language calls.

Education

Higher National Diploma - Music

University of Music
Xalapa Mexico
08.1998 - 07.2000

ESOL Level 1 - English Language

Nottingham College
Nottingham
08.2000 - 07.2001

Skills

  • Consumer engagement
  • Database management
  • Policy and procedure adherence
  • Strategies and goals
  • Conflict resolution

Languages

English
Advanced
Spanish
Native
Italian
Intermediate

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Senior Coordinator, Settlements Operations

Mastercard
08.2013 - Current

Customer Services and core operations assistant

Travelex/ Mastercard
11.2006 - 07.2013

ESOL Level 1 - English Language

Nottingham College
08.2000 - 07.2001

Higher National Diploma - Music

University of Music
08.1998 - 07.2000
Osmaira del Carmen Carbajal Montes