Oskaras Lileikis
Swanley,Kent
Summary
Reliable and motivated individual with hands-on experience in customer service and day-to-day operations across both in-person and online environments. Confident handling customer enquiries, resolving issues, managing multiple tasks, and working independently or as part of a team. Known for a positive attitude, clear communication, and a willingness to take on responsibility while delivering a professional service.
Overview
6
6
years of professional experience
43
43
years of post-secondary education
Work history
Operations & Customer Service Assistant
Family-Run Sauna Business
Swanley, Kent
01.2021 - 01.2026
- Supported day-to-day operations within a small team environment
- Assisted with customer enquiries in person and by phone
- Helped manage bookings, scheduling, and customer flow
- Processed customer payments accurately and responsibly
- Worked alongside others to maintain cleanliness and hygiene standards
- Assisted with basic operational and maintenance checks
- Responded to customer queries politely to ensure a positive experience
- Adapted to different tasks as needed to support smooth operations
E-commerce Operations Assistant
Independent Online Business
London
01.2020 - Current
- Maintained an organised working environment to support efficient day-to-day operations
- Managed inventory and supplies to ensure smooth service delivery
- Coordinated schedules and tasks to meet operational deadlines
- Responded promptly to customer enquiries, resolving issues to maintain high satisfaction
- Communicated clearly with customers and stakeholders to avoid misunderstandings
- Reviewed outgoing communications to ensure accuracy, clarity, and professionalism
- Updated internal records and databases regularly to maintain accurate information
Education
GCSEs - Physics
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
GCSEs - Geography
Harris Academy Greenwich
London 09.2017 - 06.2022
GCSEs - Biology
Harris Academy Greenwich
London 09.2017 - 06.2022
GCSE - Chemistry
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
GCSEs - English Language
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
GCSEs - English Literature
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
GCSEs - French
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
GCSEs - Mathematics
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
OCR Level 1/2 Cambridge National Certificate - Sport Studies
Harris Academy Greenwich
London, ENG 09.2017 - 06.2022
Skills
- Customer communication & active listening
- Conflict resolution & problem solving
- Teamwork and independent working
- Time management & multitasking
- Critical thinking & decision-making
- Attention to detail
- Reliable and self-motivated
Languages
English
Native
Lithuanian
Upper intermediate
References
References available upon request.
Timeline
Operations & Customer Service Assistant
Family-Run Sauna Business
01.2021 - 01.2026
E-commerce Operations Assistant
Independent Online Business
01.2020 - Current
GCSEs - Physics
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - Geography
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - Biology
Harris Academy Greenwich
09.2017 - 06.2022
GCSE - Chemistry
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - English Language
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - English Literature
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - French
Harris Academy Greenwich
09.2017 - 06.2022
GCSEs - Mathematics
Harris Academy Greenwich
09.2017 - 06.2022
OCR Level 1/2 Cambridge National Certificate - Sport Studies
Harris Academy Greenwich
09.2017 - 06.2022