Osimar Coelho
London,United Kingdom
Summary
Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
Work History
Team leader
The lastminute.com London Eye
London, United Kingdom
07.2023 - Current
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Promoted professionalism among staff to develop productive relationships.
Customer service representative
Coople Agency
London, United Kingdom
09.2022 - 07.2023
- Working with Coople agency UK has allowed me to expand my skillset by taking on various roles such as managing events at Eurostar trains, London Eye, offices, hotels, and other venues
- As a manager, I apply my experience and expertise to manage teams, deliver tasks efficiently, meet client expectations, and ensure satisfactory results
- My adaptability and flexibility enable me to work in diverse environments, honing existing skills, and learning new ones
- My commitment to providing quality results has helped me to build a reputation as a dependable professional, achieving success in every task assigned to me.
Supervisor
Zara Home
London, United Kingdom
09.2020 - 05.2021
- I gained extensive experience in managing teams and overseeing daily operations.
- This involved training and mentoring staff, monitoring inventory, ensuring customer satisfaction, and handling administrative tasks.
- Through my leadership, I was able to motivate my team to achieve sales goals while maintaining a positive work environment.
- My attention to detail and ability to quickly adapt to changes allowed me to address customer needs effectively and to make informed decisions to improve overall performance.
Sales Assistant
Massimo Dutti
London, United Kingdom
08.2019 - 09.2020
- I honed my customer service skills and built strong relationships with customers.
- My duties centered around providing superior service while representing the brand image and helping customers with their shopping needs.
- Through my work, I developed a keen eye for detail and was able to keep the store well-stocked, organized, and visually appealing.
- Additionally, my strong teamwork skills allowed me to collaborate effectively with colleagues to achieve sales targets, foster a positive work environment, and exceed customer expectations.
Receptionist
54 Queens Hotel
London, United Kingdom
07.2017 - 08.2019
- As a receptionist at a hotel, I gained valuable experience in delivering excellent customer service and ensuring smooth operations.
- My responsibilities included greeting and checking in guests, answering inquiries, managing reservations, and resolving complaints.
- Additionally, I was responsible for handling various administrative tasks such as bookkeeping and managing mail.
- Working in a fast-paced environment, I developed strong multitasking and time management skills, ensuring that all tasks were completed efficiently and promptly.
Education
Bachelor of Laws -
Estacio De Sa University
Rio de Janeiro HR - Human Resources
Estacio De Sa University
Microsoft Office: Word, Excel - advanced level, PowerPoint, Outlook and Internet Explorer Typing - undefined
Estacio De Sa University
Skills
- Client support
- Team development strategies
- Customer relationship management
- Employee coaching and mentorship
Languages
Portuguese
Native
Spanish
Fluent
Timeline
Team leader
The lastminute.com London Eye
07.2023 - Current
Customer service representative
Coople Agency
09.2022 - 07.2023
Supervisor
Zara Home
09.2020 - 05.2021
Sales Assistant
Massimo Dutti
08.2019 - 09.2020
Receptionist
54 Queens Hotel
07.2017 - 08.2019
Bachelor of Laws -
Estacio De Sa University
HR - Human Resources
Estacio De Sa University
Microsoft Office: Word, Excel - advanced level, PowerPoint, Outlook and Internet Explorer Typing - undefined
Estacio De Sa University
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