OSILA ODODOBARI OGBU

• The MHCSW will spend significant periods of time with patients and their family, providing physical, emotional and psychological care to patients, typically on a 1 to 1 basis.
• To work with patients with challenging behavior and to report to the designated trained member of staff any observed changes in physical/behavioral state in the patients
• To develop therapeutic relationships quickly, facilitate meaningful engagement, provide emotional support and participate in providing physical health care.
• At times, our patients can exhibit verbal and physical aggression with poor insight. The MHCSW will have experience identifying trigger points and skills in de-escalation.
• Actively facilitate activities of daily living and formulate meaningful engagement activities. 
• On occasion, be expected to restrict the movement of patients who are being cared for using: Mental Capacity Act (2005), Deprivation of Liberty Safeguards (2005) & Mental Health Act (1983)

• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
• Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
• Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.

Collaborated with cross-functional teams to assess business processes and analyze customer data, contributing to optimized operations and data-driven decision-making

Translated complex customer requirements into functional specifications, ensuring alignment between stakeholder needs and system capabilities

Participated in comprehensive system requirements analysis and documentation, facilitating seamless implementation and streamlined user experiences

Conducted thorough user acceptance testing, validating system functionalities and identifying areas for improvement to enhance customer satisfaction

Assisted in the preparation and distribution of insightful reports, providing stakeholders with valuable insights and enabling informed decision-making

Mobilized deposits and created risk assets for individual and small business customers, driving business growth and revenue generation

Fostered long-lasting customer relationships through dedicated account management, maintaining an impressive 80%+ customer retention rate

Delivered exceptional customer service by promptly and knowledgeably addressing all inquiries, earning consistent rave reviews and high satisfaction scores

As Team Lead, set clear objectives and motivated staff, boosting team performance and maximizing productivity

Identified service gaps through customer feedback reviews and implemented improvements, increasing customer satisfaction scores by 25%

Demonstrated empathy and care in managing customer complaints, resolving over 90% of issues to the customer's complete satisfaction

Differentiated instruction and assessments to reach all learners across varying abilities and learning styles. Helped students exceed potential

Created an engaging, focused learning environment using effective classroom management techniques. Reduced negative behavior incidents by 40% for a class of 30 students

Built lesson plans tailored to each child's strengths and development areas. Ensured all students made measurable academic progress

Partnered with parents through regular communication. Facilitated supportive learning environments at home

Met or exceeded education goals for 25 students by assessing, recording, and reporting on student development and attainment throughout the school year

• Streamlined payroll processing by implementing efficient data entry and verification techniques.
• Reduced errors in payroll calculations through thorough review and reconciliation procedures.
• Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
• Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.