Martha Ndanusa
Lagos
Summary
Dedicated and compassionate social work professional well-versed in crisis management and case management with a strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others. I excel by meeting company goals by utilizing consistent and organized practices. I am skilled in working under pressure and adapting to new situations. I love being challenged, and sourcing solutions to offer empathetic and effective services to my broad range of clientele. I’m comfortable with technology and enjoy learning new software systems to provide prompt and effective results. I have proficient knowledge of G-Suites as well as Microsoft office, especially Word, Excel & PowerPoint.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
PrimeCare Hospital
08.2023 - 09.2023
- Maintained a clean and safe environment for patients by adhering to infection control protocols and performing routine sanitation tasks.
- Aided in diagnostic procedures like specimen collection, EKG monitoring, wound dressing changes; ensuring accurate results for informed medical decision making.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various healthcare needs.
- Enhanced communication between patients and medical staff by serving as a liaison and relaying pertinent information accurately.
- Assisted clinic manager with new patient intake/documentation for 50+ clients.
Manager
BarBar & Burke
07.2019 - 04.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Prepared annual budgets with controls to prevent overages.
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands.
- Collaborated with media to encourage company and product coverage and promote brand mission and values.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
Junior Supervisor
Barbar & Burke
03.2019 - 07.2019
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Performed annual evaluations and reviews for large staff of employees.
- Consistently met quarterly sales goals and increased customer retention rate.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Medical Social Worker
LIMH (Lagos Island Maternity Hospital)
06.2018 - 08.2018
- Preserved and prepared reports and treatment records.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Provided ongoing counseling to help patients deal with conditions and processes
- Organized clinical documentation, treatment plans, and referrals.
Medical Social Worker
FSS (FAMILY AND SOCIAL WELFARE SERVICE)
01.2018 - 03.2018
- Preserved and prepared reports and treatment records.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Completed psychosocial evaluations and needs assessments.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
Medical Social Worker
Old Peoples Home
07.2017 - 08.2017
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Completed psychosocial evaluations and needs assessments.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Preserved and prepared reports and treatment records.
Medical Social Worker
LASUTH
01.2017 - 02.2017
- Explained medical care options to help families make informed healthcare decisions.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Prepared all required treatment records and reports.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
Education
Bachelor of Arts - Social Work
University of Lagos
Lagos2018
High School Diploma -
Mafeng High School
Jos Plateau 2013
Skills
- Quality of life guidelines
- Networking with staff
- Social history intake procedures
- Admitting processes
- Goal Setting
- G-Suite
- Google Workspace
- Excellent Communication
- Assessing needs
- MS Office
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Written Communication
- Cultural Awareness
- Interpersonal Communication
- Decision Making
Certification
- American Heart Association: First Aid CPR Certified -2023
- Certified Health and Social Care Worker - 2023
- National Youth Service Corps – 2020
Timeline
Healthcare Assistant
PrimeCare Hospital
08.2023 - 09.2023
Manager
BarBar & Burke
07.2019 - 04.2021
Junior Supervisor
Barbar & Burke
03.2019 - 07.2019
Medical Social Worker
LIMH (Lagos Island Maternity Hospital)
06.2018 - 08.2018
Medical Social Worker
FSS (FAMILY AND SOCIAL WELFARE SERVICE)
01.2018 - 03.2018
Medical Social Worker
Old Peoples Home
07.2017 - 08.2017
Medical Social Worker
LASUTH
01.2017 - 02.2017
Bachelor of Arts - Social Work
University of Lagos
High School Diploma -
Mafeng High School
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