Oshika Shrestha
London
Summary
I am a MSc IT with Project Management graduate, with more than 5 years’ experience in SaaS and edtech environments, transitioning from customer success to technical training and then into product management at Fusemachines. I have worked on owning internal products, leading feature upgrades, and delivering measurable improvements in user satisfaction, adoption, and product performance. I also have a strong blend of technical project delivery skills, a user-centric mindset, end-to-end product management, and stakeholder management. I have good experience working in agile teams, defining roadmaps, gathering requirements, and driving solutions from concept to launch. Now I am seeking Product Manager / Technical Product Manager / Product Owner roles in London-based tech, edtech, or SaaS companies.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Software Product Manager
Fusemachines
2023.09 - 2024.12
- Owned FuseClassroom, which is an internal edtech product used by clients like Trinity, Herald, Rose Bud, and so on, with end-to-end responsibility for roadmap, development, and improvement.
- I led a full upgrade and redesign of the Grading Module: simplified workflow, marking division, added automation and reporting — 80% increase in customer satisfaction, reduced support queries by 60%
- Also overhauled Announcement System: added targeted delivery, scheduling, and read-receipt features — 88% improvement in satisfaction, 75% higher engagement rate
- I enhanced Exam & Assessment Features: introduced flexible settings, auto-marking, AI motion detection, eye detection, mouse cursor detection, and result analytics — 67% growth in satisfaction, reduced admin time by 30%
- Mainly looked in the admin domain regarding the admission and enrolment in the new term of the institute, reduced manual adding and automated — 92% automation, reduced admin time by 60%
- Collaborated with engineering, design, customer success, and stakeholders; translated user feedback and needs into clear requirements and user stories, made a product roadmap, conducted team meetings, and set targets.
- Managed sprint cycles, prioritised backlog, ensured on-time delivery of the features, and conducted demos.
- Conducted user survey, analysed usage data, and presented progress/results to leadership and stakeholders
Junior Product Manager
Fusemachines
2023.08 - 2024.01
- Conducted in-depth research and analysis of AI-driven products across sectors — chatbots, health assistants, financial tech, and retail solutions — identified 9 high-value innovation opportunities, of which 5 were implemented, contributing to 18% growth in new feature revenue.
- Gathered and analysed requirements from 50+ clients and internal stakeholders, translating needs into detailed product specifications and user stories; reduced requirement ambiguity by 60% and cut development rework time by 25%.
- Contributed actively to all Agile ceremonies (stand-ups, planning, refinement, retrospectives), helping the team increase sprint delivery efficiency by 18% and improve on-time delivery consistency to over 90%.
- Conducted analysis of 12 direct and indirect competitors plus market trends; identified 7 improvement opportunities, 4 of which were prioritised and implemented, leading to a 15% improvement in customer satisfaction scores.
Technical Training Officer
Fusemachines
2022.05 - 2023.08
- Designed and delivered 120+ interactive training programmes covering AI and IT concepts across all departments; training completion rate reached 96%, with learner understanding and practical application improving by 55% on average.
- Collaborated with leadership to align training frameworks with business and operational goals; updated 80% of training materials within 6 months, reducing training delivery time by 30% while maintaining high knowledge retention.
- Mentored 8 junior team members on product functionality and client engagement; all mentees met performance targets within 6 months, with 6 promoted within the year.
- Monitored trainee performance and collected feedback from 300+ participants, using data insights to optimise content and delivery methods; improved overall training satisfaction scores from 3.2/5 to 4.6/5.
Senior Associate Customer Success Specialist
Fusemachines
2020.10 - 2022.04
- Managed relationships with 15+ enterprise clients, understanding their requirements and delivering tailored solutions; maintained a 95% client retention rate and grew account value by 22% annually through upselling and expanded usage.
- Provided timely technical support and guidance, reducing average issue resolution time by 70% and improving overall user experience scores by 68%.
- Collected and analysed feedback from 400+ user interactions per month, compiling structured reports and insights that directly contributed to customer satisfaction.
- Acted as primary liaison between customers, product, and engineering teams; ensured clear, consistent communication that reduced misunderstanding-related delays by 73% and increased client confidence in product Fuseclassroom.
Education
MSc Information Technology with Project Management - Information Technology Project Management, Enterprise Architecture, IT Strategy and Management, Information System Analysis and design
University of The West of Scotland London Campus
2025.01 - 2026.02
Bachelor's in Business Administration (BBA) - Information System management, Management Information System, Business Management, Strategic Management
Kathmandu University
Nepal 2015.01 - 2019.01
Skills
- Product Management: Roadmapping, backlog management, user research, requirements gathering, feature prioritisation, agile/scrum, product lifecycle management
- Project Management: Planning, stakeholder alignment, risk management, cross-functional coordination, and delivery tracking
- Technical & Domain: SaaS platforms, edtech systems, internal tools, API understanding, data analysis & reporting
- Impact & Measurement: Customer satisfaction improvement, feature adoption, performance metrics, feedback analysis
- Tools: Jira, Confluence, Miro, Figma, Excel/Google Sheets, CRM systems, learning management platforms
Certification
- AI & Machine Learning Training – Fusemachines
- Agile Project Management Certifications – Grow with Google on Coursera (Issued Jan 2024)
- Project Execution: Running the Project – Grow with Google on Coursera (Issued Jan 2024)
- Project Planning: Putting It All Together – Grow with Google on Coursera (Issued Sep 2023)
- Project Initiation: Starting a Successful Project – Grow with Google on Coursera (Issued Aug 2023)
- Foundations of Project Management – Grow with Google on Coursera (Issued Aug 2022)
Timeline
MSc Information Technology with Project Management - Information Technology Project Management, Enterprise Architecture, IT Strategy and Management, Information System Analysis and design
University of The West of Scotland London Campus
2025.01 - 2026.02
Software Product Manager
Fusemachines
2023.09 - 2024.12
Junior Product Manager
Fusemachines
2023.08 - 2024.01
Technical Training Officer
Fusemachines
2022.05 - 2023.08
Senior Associate Customer Success Specialist
Fusemachines
2020.10 - 2022.04
Bachelor's in Business Administration (BBA) - Information System management, Management Information System, Business Management, Strategic Management
Kathmandu University
2015.01 - 2019.01