Oscar Pun
Coalville,Leistishire
Summary
Ambitious business management student with study in Bachelor of Business Administration and BTEC Level 3 Extended Diploma in Business, focused on building commercial awareness and strong workplace communication. Combines customer service, complaint handling, task prioritisation and Microsoft Excel skills with a willingness to learn, support team targets and grow into wider business responsibilities.
Overview
1
1
Language
2
2
years of professional experience
Work History
Crew Member
McDonald's
Coalville, Leistishire
09.2024 - Current
- Delivered fast, accurate service for positive customer experience.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
Education
Bachelor of Business Administration - BA hons In Business management
University of Derby
Derby 2025 - Current
SVQ Level 3 - BTEC Level 3 Extended Diploma In Business.
Loughborough College
Loughborough 2021 - 2023
Skills
- Cash handling
- Cash register operation
- Customer service
- Complaint handling
- Complaint resolution
- Customer relations
- Quality control standards
- Hygiene standards awareness
- Task prioritisation
- Multitasking
- Team collaboration
- Team player
- Work pace adaptability
- Communication excellence
- Hospitality service
- Microsoft Excel
- Product knowledge
Languages
English
Proficient
C2
Interests
- I like going to the Gym, being healthy
- Interest the news and current socio ecinomic advancements
Timeline
Crew Member
McDonald's
09.2024 - Current
SVQ Level 3 - BTEC Level 3 Extended Diploma In Business.
Loughborough College
2021 - 2023
Bachelor of Business Administration - BA hons In Business management
University of Derby
2025 - Current