Oscar Chapman
Manchester
Summary
Professional with extensive experience in data analysis, client data management, and project management. Proven ability in resolving customer complaints, managing invoicing and billing processes, and supporting remote teams. Expertise in staff training, effective communication, relationship building, customs clearance, and tariff rates. Focused on utilizing these skills to enhance operational efficiency and contribute to organizational success.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Import/Export operations
TGL Group
Salford
04.2025 - Current
- Maintained effective communication with overseas partners to foster mutual understanding.
- Optimised shipment coordination, minimising costs and improving delivery efficiency.
- Enhanced operational effectiveness by streamlining accounting procedures.
- Monitored shipments using various software systems, ensuring clients received timely updates.
- Compiled reports on shipment activities, delivering valuable insights into operational efficiency.
- Oversaw 35+ accounts within a small team.
Clearance Broker
FedEx
Remote, England
02.2021 - 04.2025
- Utilised advanced problem-solving skills to resolve arising issues efficiently.
- Consistently exceeded daily KPI target of 70 interactions, enhancing productivity.
- Facilitated smooth clearance by verifying customs and trade documents for admissibility.
- Expedited goods release from customs by preparing and submitting required documentation.
- Mediated tariff and classification disputes, positively influencing customer relations.
- Delivered friendly, efficient customer service while managing challenging situations effectively.
- Maintained up-to-date knowledge of HMRC clearance process changes to ensure compliance.
Bar manager
The Olde Cobbler
Northampton, Northamptonshire
04.2020 - 12.2020
- Coordinated food service with kitchen staff to ensure timely delivery during busy periods.
- Coordinated team of up to 8 staff across 3 sectors, maintaining high standards of customer experience.
- Fostered positive customer relationships to enhance loyalty towards establishment.
- Calculated daily takings, maintaining accurate financial records for auditing purposes.
- Trained new staff on customer service protocols to improve guest experiences.
- Prepared rotas to optimise coverage while minimising payroll costs.
- Monitored stock levels to maximise efficiency and reduce waste.
Regional supervisor
Buddies USA
Northampton, Northamptonshire
03.2019 - 03.2020
- Initiated new policies focused on improving operational standards.
- Boosted team efficiency through effective management strategies.
- Fostered a conducive work environment, elevating staff morale.
- Strategically allocated resources to maximise utilisation and enhance cost-effectiveness.
- Negotiated with external vendors to fulfil group requirements.
- Managed customer complaints with understanding and emphasis on effective resolutions.
Waiter
Buddies USA
Northampton, Northamptonshire
09.2017 - 03.2019
- Collaborated with kitchen staff to enhance service delivery efficiency.
- Maintained composure under pressure, improving performance during peak hours.
- Delivered outstanding customer service through friendly and courteous interaction.
Education
GCSEs -
Weston Favell Academy
Northampton, Northamptonshire 09.2013 - 05.2018
A-Levels - Public Services
Northampton College
Northampton 09.2018 - 05.2020
Skills
- Data analysis and tracking
- Client data management
- Resource and project management
- Customer complaint resolution
- Invoicing and billing processes
- Remote teamwork and support
- Staff training and development
- Interpersonal communication skills
- Relationship building strategies
- Customs clearance expertise
- Tariff rates knowledge
Timeline
Import/Export operations
TGL Group
04.2025 - Current
Clearance Broker
FedEx
02.2021 - 04.2025
Bar manager
The Olde Cobbler
04.2020 - 12.2020
Regional supervisor
Buddies USA
03.2019 - 03.2020
A-Levels - Public Services
Northampton College
09.2018 - 05.2020
Waiter
Buddies USA
09.2017 - 03.2019
GCSEs -
Weston Favell Academy
09.2013 - 05.2018