Oscar Berisha
Ashford
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Farm Hand
Farm Family
03.2023 - 03.2023
- Cleaned stalls, pens, and equipment using pitchfork tools for optimal health of horse animals.
- Led daily exercises for multiple animals and leveraged opportunities to assess behaviors and correct problems early.
- Examined animals for signs of sickness and overall herd health.
Guest Service Representative
Family Business
05.2020 - Current
- Upheld hotel policies and procedures by providing high level of customer service.
- Handled customer complaints to satisfy and retain guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Assisted guests with variety of services and local attraction information.
- Managed check-in and check-out procedures for guests.
- Responded to guest inquiries to maximize guest satisfaction.
Education
Bachelor of Science - Political Science
City Univertsity
London, United Kingdom05.2026
Skills
- Feed Distribution
- Barn maintenance
- Animal Care
- Guest Relations
- Reservation Management
- Customer Service
- Guest accommodations
- Computer Skills
- Reservation Management System
- Complaint Handling
- Heavy Lifting
- Dependable and Hardworking
Accomplishments
- Won best leading actor at KSIM film festival 2020
- Participated in Impact Summit Prague 2019
- Participated in MUNOV 2019
- Participated in the KSIM debate competition
Languages
English
Native language
Serbian
Advanced
C1
German
Intermediate
B1
Timeline
Farm Hand
Farm Family
03.2023 - 03.2023
Guest Service Representative
Family Business
05.2020 - Current
Bachelor of Science - Political Science
City Univertsity
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