OSAZE EKHATOR
Liverpool
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work History
Customer Service Consultant
WITHCENT UK LIMITED
03.2023 - Current
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Increased client retention through exceptional service and timely solutions to issues.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
Graphic designer
TOSH-PRESS VENTURES
08.2018 - 12.2022
- Designed engaging brochures, banners and signs for printing.
- Created corporate branding, designing cohesive looks from logos to letterheads.
- Increased audience engagement with social media campaigns by developing impressive, engaging graphics.
- Updated company websites with strong HTML and CSS coding skills.
Lab Assistant Intern
Military Hospital
03.2016 - 12.2016
- Increased lab safety by adhering to strict protocols and guidelines during experiments.
- Contributed to accurate results by preparing samples and reagents for various tests.
- Developed a comprehensive understanding of lab safety regulations and emergency response protocols through continuous training sessions.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
Education
First Leaving School Certificate (FLSC) -
Divine Wisdom International School
01.2002 - 12.2007
WEST AFRICAN SENIOR SCHOOL CERTIFICATE -
Phencos International School
Benin city 01.2008 - 06.2013
Bachelor of Science - Microbiology and Biotechnology
Western Delta University
Oghara 11.2013 - 10.2018
Skills
- Call center experience
- Complaint Handling
- Customer Acquisition
- Delivery monitoring
- Documentation
- Computer Proficiency
- POS systems expert
- Customer Service
- Problem-solving abilities
- Critical Thinking
Languages
English
Fluent
Certification
- NYSC/SDGs WA-Agro Entrepreneur Skill Training Certificate
- NASA Space Apps Challenge
Timeline
Customer Service Consultant
WITHCENT UK LIMITED
03.2023 - Current
Graphic designer
TOSH-PRESS VENTURES
08.2018 - 12.2022
Lab Assistant Intern
Military Hospital
03.2016 - 12.2016
Bachelor of Science - Microbiology and Biotechnology
Western Delta University
11.2013 - 10.2018
WEST AFRICAN SENIOR SCHOOL CERTIFICATE -
Phencos International School
01.2008 - 06.2013
First Leaving School Certificate (FLSC) -
Divine Wisdom International School
01.2002 - 12.2007
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