Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
References
Activities
Relevant courses
Thesis
Timeline
Hi, I’m

Osama Zulfiqar Ali

Alum Rock,Birmingham
Osama Zulfiqar Ali

Summary

Administration expert, skilled in optimizing operations and managing projects with precision in dynamic environments.

Overview

12
years of professional experience
1
Certification

Work history

Ayedaz Boutique and Jewels, Hotel Pearl Continental
Lahore

Operations Manager
03.2019 - 09.2025

Job overview

Minimized stock outs and overstock situations through efficient inventory management.

Achieved project milestones on schedule by coordinating cross-functional teams.

Reduced overhead costs by 12% via effective resource allocation and budget management.

Negotiated contracts with suppliers to secure cost-effective procurement of resources.

Ensured timely delivery of services by managing vendor relationships.

Fostered growth-oriented environment that encouraged innovative thinking within team.

Streamlined supply chain processes, decreasing procurement cycle time.

The University of Lahore, School of Creative Arts
Lahore

Assistant Administration Manager
11.2016 - 02.2019

Job overview

Coordinated essential administrative duties to optimize time management.

Supervised administrative personnel to ensure compliance with University policies.

Facilitated admission processes, guaranteeing acceptance of qualifying students.

Resolved staff conflicts and promoting harmonious work environment.

Implemented digital and manual filing system to enhance document accessibility.

Monitored and documented administrative procedures for operational efficiency.

Fostered teamwork by collaborating with various departments across organization.

Managed meeting schedules to ensure seamless operations.

Smoothly observed, handled and resolved day to day issues

Liaised with local authority (Higher Education Commission Pakistan) to address concerns and build mutually-satisfactory solutions.

Jalal Sons
Lahore

Human Resource Assistant
07.2015 - 07.2016

Job overview

  • Supported recruitment efforts by coordinating processes and managing applicant tracking systems.
  • Facilitated effective onboarding for new hires, promoting positive transitions.
  • Contributed to employee engagement initiatives that improved workplace morale.
  • Handled administration of government benefits program which increased overall staff satisfaction.
  • Completed timely reports on HR metrics contributing towards strategic planning.
  • Prepared personnel files, keeping all employee records up-to-date.
  • Provided support during performance review processes, leading to smoother operations.
  • Handled correspondence between departments improving internal communication.

Yasir Broast
Lahore

Floor Supervisor
08.2014 - 06.2015

Job overview

  • Supervised floor operations at Yasir Broast, ensuring optimal service delivery.
  • Coordinated logistics and vendor relations as catering supplier for Garrison Golf Club events.
  • Led staff training and development initiatives to enhance operational efficiency.
  • Contributed to improved customer satisfaction through effective leadership.
  • Maintained high standard of customer service whilst handling multiple responsibilities simultaneously.
  • Handled more than 80 customer complaints, leading to higher satisfaction levels.
  • Monitored floor activities, ensuring compliance with company policies and regulations.
  • Maintained inventory levels, reducing instances of out-of-stock items significantly.
  • Maintained company standards with regular quality checks.
  • Provided first-line support to staff members, resolving issues promptly.
  • Supervised floor operations to ensure smooth workflow and minimal disruption.
  • Ensured cleanliness, resulting in improved health and safety record.
  • Delegated tasks effectively, maximizing employee skill utilization.
  • Managed stock control to reduce wastage and improve efficiency.
  • Coordinated staff shifts for optimal coverage during peak hours.
  • Collaborated with management on strategic planning for seasonal sales events.

Marble Inn
Lahore

Production Supervisor
08.2013 - 07.2014

Job overview

  • Conducted regular inspections to ensure quality control of production line.
  • Effectively managed inventory, reducing costs while ensuring material availability.
  • Led team members to enhance performance and boost morale.
  • Resolved conflicts among team members, promoting harmonious environment.
  • Streamlined operations by implementing efficient scheduling procedures for increased productivity.

Education

Ulster University
Birmingham

Masters in Business Administration from Business Administration
09.2025

University overview

  • Focus on Business Management
  • Learning to develop strategic and analytical skills in core business disciplines including Finance, Marketing, Operations, and Leadership.
  • Completing coursework in Leadership and Change, Managing people in the Organization, Accounting and Finance, Academic and Professional Development and Marketing and Strategy.
  • Leading group projects and case studies focused on real-world business challenges and decision-making.

Punjab College
Muslim Town

Intermediate of Commerce from Commerce
04.2009 - 03.2011

University overview


  • Held Proctor role in class
  • Percentage marks obtained: 72%

LBS, University of Lahore
Lahore

Bachelors of Business Administration from Business Administration
09.2011 - 09.2015

University overview

  • GPA: 3
  • Coach of Arm Wrestling Team in The University of Lahore during term
  • Member of LB-IETS society in University under Student Representative Office
  • Held Assistant Event Manager role with Student Representative Office

LBS, University of Lahore
Lahore

Bachelors of Business Administration from Business Administration
04.2007 - 09.2015

University overview

  • GPA: 3
  • Coach of Arm Wrestling Team in The University of Lahore during term
  • Member of LB-IETS society in University under Student Representative Office
  • Held Assistant Event Manager role with Student Representative Office

Skills

  • Administration and supply chain
  • Time management and resilience
  • Data analysis software proficiencies
  • Microsoft Office
  • Warehouse or logistics planning
  • Conflict resolution
  • Team leadership
  • Vendor management

Accomplishments

Accomplishments
  • Inter university quiz competition winner
  • Carbon footprints and reduction project competition winner

Certification

  • Certification of Management role with Student Representative Office
  • Certification of Assistant Event Manager role with Student Representative Office
  • Awarded Participation in Marketing Fete 2014 in University
  • Awarded Certificate of Appreciation upon participation in Debating Competition 2013 in University.
  • Awarded Certificate of Appreciation in Annual Sports Gala 2017 in University.

Affiliations

Affiliations
  • Travelling
  • Exploring nature
  • Hiking

References

References
References available upon request.

Activities

Activities
  • Data analysis and growth strategy recommendation, Honda Pakistan . (October, 2011)
  • Research project "Coalition in a business environment within the industries of Pakistan". (March, 2014)
  • Research and Development "Online shopping and effects on local market of Pakistan". (06-2014)
  • Industrial analysis and strategy recommendation, Attock Pvt. Ltd. (July 2014)

Relevant courses

Relevant courses
  • Operations Management
  • Management Information System
  • Business Computing
  • Business Psychology
  • Human Resource Management
  • Training and Employee Development
  • Compensation and Reward Management
  • Consumer Behaviour
  • Business Economics
  • Industrial Relations and International Relations
  • Supply Chain Management
  • Business Ethics

Thesis

Thesis

" Impact of Ethical leadership on Employee Performances and Employee Motivation "

(unpublished)

Timeline

Ulster University
Masters in Business Administration from Business Administration
09.2025
Operations Manager
Ayedaz Boutique and Jewels, Hotel Pearl Continental
03.2019 - 09.2025
Assistant Administration Manager
The University of Lahore, School of Creative Arts
11.2016 - 02.2019
Human Resource Assistant
Jalal Sons
07.2015 - 07.2016
Floor Supervisor
Yasir Broast
08.2014 - 06.2015
Production Supervisor
Marble Inn
08.2013 - 07.2014
LBS, University of Lahore
Bachelors of Business Administration from Business Administration
09.2011 - 09.2015
Punjab College
Intermediate of Commerce from Commerce
04.2009 - 03.2011
LBS, University of Lahore
Bachelors of Business Administration from Business Administration
04.2007 - 09.2015
Osama Zulfiqar Ali