OSAGIE ANTHONY SAMUEL
Hull
Summary
Personal Statement: An enthusiastic and service-oriented professional with eight years of experience in customer experience management. An independent learner and a result-oriented team player with a strong work ethic. Skilled in listening and providing solutions, with proficiency in Microsoft Office programs, customer relationship management, and computer hardware troubleshooting. Seeking opportunities to contribute my skills, knowledge, and talents to achieve organizational goals.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work history
Customer Service Representative
Sterling Bank Plc
Ota, Ogun State, Nigeria
10.2015 - 10.2023
- Processed transactions and addressed customer inquiries.
- Analyzed customer needs and provided solutions in accordance with company policies.
- Effectively communicated ideas, suggestions, and answers to customers.
- Conducted cross-selling, up-selling, and onboarding of new prospects, reactivating dormant accounts.
- Offered upgrades and introduced new banking services and products.
- Collaborated with stakeholders to resolve transactions
- Analyzed customer requests and documentation.
- Scheduled marketing/product knowledge sessions for stakeholders.
- Sourced and converted new leads, creating a portfolio of over N150,000,000 (approximately $150,000) in rent finance risk assets.
Physics/Technology Teacher
Fodatop College
Ikorodu, Lagos State, Nigeria
09.2014 - 07.2015
- Taught secondary students Physics, Basic Technology, Cultural and Creative Arts, etc.
- Developed lesson plans and instructional materials.
- Adapted teaching resources to meet students' needs.
- Conducted regular assessments of student performance.
- Aligned with the school's curriculum objectives.
- Collaborated with classroom teachers, the principal, and parents on student progress.
Education
BSc - Industrial Physics
University of Benin
Benin City, Nigeria 01.2006 - 09.2012
West African Secondary School Certificate -
High Tower College
Benin City, Nigeria 01.1999 - 05.2003
Diploma - Digital Marketing
Shaw Academy
03.2019 -
Diploma - Applied Psychology - Consumer Behavior
Alison Online Learning
04.2019 -
Diploma - Customer Service
Alison Online Learning
03.2019 -
Alison Certificate - Introduction to Time Management
Alison Online Learning
03.2019 -
Skills
- Proficient in listening and providing solutions
- Proficient in Microsoft Office Programs: Excel, Word, and PowerPoint
- Proficient in Customer Relationship Module (CRM)
- Skilled in computer hardware troubleshooting and maintenance
- Strong pricing and negotiation skills
- Sales enquiry handling
Interests
- Travelling - Computing
Timeline
Diploma - Applied Psychology - Consumer Behavior
Alison Online Learning
04.2019 -
Diploma - Digital Marketing
Shaw Academy
03.2019 -
Diploma - Customer Service
Alison Online Learning
03.2019 -
Alison Certificate - Introduction to Time Management
Alison Online Learning
03.2019 -
Customer Service Representative
Sterling Bank Plc
10.2015 - 10.2023
Physics/Technology Teacher
Fodatop College
09.2014 - 07.2015
BSc - Industrial Physics
University of Benin
01.2006 - 09.2012
West African Secondary School Certificate -
High Tower College
01.1999 - 05.2003
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