Orville Ricardo Bruce

• Working within a fast-paced property sales team responsible for a large portfolio of properties across the North of England.
• Contributed positively towards achieving annual team sales targets which were surpassed by more than 5% annually over the last 3 years, resulting in additional profits for the business exceeding £1.2 million.
• Providing clerical and administrative support to a group of Property Sales Consultants, Property Managers and other stakeholders.
• Processing Right to Acquire and Right to Buy applications and arranging property valuations through various chartered surveyors.
• Processing shared ownership staircasing, voluntary and statutory lease extension applications.
• Responding to incoming resales enquires through various communication channels including telephone, emails,
• Providing first point of contact support for customers, solicitors, surveyors and other stakeholders.
• Maintaining IT systems and undertaking all related clerical and administrative tasks.
• Compiling essential data into useful spreadsheets enhancing overall understanding of business performance.

• Worked for a large social housing provider as part of a busy Customer Access Team.
• Provided first point of contact for existing customers, business partners, contractors, other stakeholders and the general public.
• Provided support to the wider Neighbourhood Services Management team with property advertising, property allocations using various local housing authority choice base letting systems, conducting property viewings and tenancy sign ups.
• Responded to incoming enquires through various communication channels including telephone, emails, webchat and through social media platforms.
• Responsibly handled various tenancy management queries including arranging tenancy visits, taking rent payments, responding to housing benefit and universal credit enquiries, taking reports for property repairs, dealing with anti-social behaviour reports and complaints handling.
• Carried out all clerical functions linked to the role in a computerised office environment.
• Worked diligently under pressure whilst preserving high-quality output.

• Working for a large social housing provider as a part of the Neighbourhoods Team with key responsibilities for all aspects of advertising and property lettings.
• Reported directly to the Neighbourhood Services Co-ordinator.
• Advertised and allocated properties to new customers using local authority choice-based lettings system
• Conducted face to face and telephone pre-tenancy interviews and carrying out pre-tenancy screening checks.
• Arranged property inspections, co-ordinated property repairs, arranged property viewings and tenancy sign ups.
• Responsibly handled key holding duties and tenancy termination for outgoing customers.
• Carried out all back office administrative functions linked to the role whilst supporting Neighbourhood Managers, Neighbourhood Officers, internal and external service agencies with other key business objectives.
• Regular customer engagement through tenancy visits, face to face meetings and telephone.

• Worked for a social housing association being the first point of contact for existing customers, potential new customers and contractors.
• Handled high volume of calls daily for faster issue resolution.
• Processed rent payments and rent refunds.
• Logged tenants housing repairs and reported them to repair operatives and contractors.
• Handled rehousing application enquiries.
• Liaised with internal and external customers and contractors.
• Maintained IT systems and undertaking all related clerical and administrative tasks.
• Managed complex customer issues to successful resolution.

Company Overview: Working for a world-renowned sporting organisation

• Acted as a first point of contact for new and existing customers within the ticketing and membership services office.
• Handled high volume of calls daily for faster issue resolution.
• Assisted customers in product selection to boost sales.
• Trained new employees and being a mentor for new starters within the call centre.
• Managed complex customer issues to successful resolution.
• Operated IT systems and general office administration.
• Enhanced brand loyalty, provided excellent service at all times.

• Company Overview: Working in a front of house reception area for a well-known UK property management company.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Operated IT systems and co-ordinating workload for the building facilities team members.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• CCTV operations and car parking management.
• Key holding responsibilities and emergency out of hours contact on call.

• Company Overview: Working for an international renowned financial institution.
• Processed loan applications and upselling additional financial products.
• Successfully worked towards daily, weekly and monthly sales targets while achieving departmental KPI's.
• Operated within strict banking policies and procedures and adhering to legal FCA and FSA regulations in a fast-paced contact centre environment.
• Boosted brand reputation with demonstration of product knowledge.
• Delivered excellent customer service by addressing and resolving queries.

• Analysed patterns in account activity and identified irregular transaction patterns that led to early detection and prevention of identity theft attempts.
• Conducted detailed investigations for identifying and preventing fraud.
• Monitored customer transactions to detect any abnormalities or discrepancies that could indicate fraudulent activity.
• Handled numerous complex cases of suspected online banking fraud successfully leading to their resolution.
• Contacted RBS Group customers to inform them of fraudulent activities and provided successful resolutions.