Orsolya B. Csuka
Buckhurst Hill
Summary
Planning professional with over a decade of experience building and managing rosters in fast-paced, compliance-driven operational environments, balancing safety, productivity, and staff wellbeing across large shift-based teams. Led a site-wide workforce system rollout (Kronos/UKG) from planning through embedding it into daily processes, and created a Rolling Rota initiative that improved staff satisfaction and reduced turnover. Skilled in cross-functional collaboration with HR, Operations, and senior stakeholders to resolve staffing gaps, maintain service continuity, and support decision-making under pressure. Advanced Excel user, quick to learn new systems, and adaptable to new regulatory and operational frameworks.
Overview
19
19
years of professional experience
Work History
Workforce Planner
Genting Casinos
04.2025 - 11.2025
- Continued in the Workforce Planner role following Genting Casinos UK’s acquisition of Aspers Stratford, helping to ensure a smooth operational transition and continuity of workforce coordination activity.
- Played a lead role in the site rollout of Kronos (UKG), working closely with IT Systems, managers, and internal stakeholders to coordinate implementation, support user adoption, and integrate the system into workforce and time and attendance processes.
- Maintained continuity across rota management, leave administration, sickness reporting, and staffing coordination during a period of organisational change.
- Supported managers and senior stakeholders with workforce data, reporting, and staffing oversight to help maintain operational stability throughout the transition.
- Acted as a key point of contact for workforce process queries, helping embed new systems and ways of working at site level.
- Continued to manage staffing gaps, short-notice cover, shift swaps, and redeployment of staff in a fast-paced operational environment.
- Produced workforce reports and analysis to support service continuity, operational planning, and informed decision-making.
- Supported department managers and senior stakeholders with workforce reporting, operational insight, and decision support during a period of transition.
- Escalated staffing risks promptly and recommended practical short- and long-term solutions to support effective service delivery.
- Aspers Casino Acquisition 04.2025
Workforce Planner and Scheduler
Aspers Casino
04.2015 - 04.2025
- Managed and developed staff rotas to align operational demand with workforce availability across multiple departments.
- Produced daily, weekly, and longer-range rota plans, identifying gaps, reallocating staff where needed, and escalating unresolved resourcing issues to management.
- Took responsibility for all departmental rotas post-reopening, supporting a workforce of approximately 300 employees.
- Acted as first point of contact for holiday requests, sickness reporting, absence administration, rota queries, and shift swaps.
- Arranged short-notice shift cover through manager liaison, overtime advertising, direct employee contact, staff redeployment, and approval of shift changes.
- Maintained accurate sickness and absence records in workforce systems and produced monthly reporting on sickness levels and trends.
- Produced regular Excel reports and dashboards covering absence, holiday balances, staffing levels, overtime, workforce trends, and ad hoc operational analysis.
- Supported Heads of Department, General Managers, HR, and the Operations Director with workforce reporting, operational insight, and decision support.
- Improved rota production methods and workforce processes to better balance staffing supply and demand and increase consistency.
- Created a Rolling Rota system that improved workforce stability, increased employee satisfaction, and contributed to reduced employee turnover.
Aviation Invoicing Customer Master
ExxonMobil
08.2010 - 09.2013
- Administered end-to-end client billing processes, ensuring high levels of data accuracy and completeness.
- Maintained and synchronised customer records across multiple systems, including SAP and AIMS
- Investigated discrepancies and resolved issues through effective collaboration with internal teams.
- Worked meticulously with sensitive operational and financial data in a high-volume environment.
- Aviation Division
Logistics Fuel Delivery Planner & Dispatcher
ExxonMobil
01.2008 - 07.2009
- Produced cost-effective delivery plans and schedules based on demand, supply and operational requirements.
- Coordinated with hauliers and customers to ensure timely execution of schedules.
- Managed competing priorities and promptly adapted plans in response to operational changes.
- Supply Chain
Delivery Support Assistant Fuels Marketing
ExxonMobil
01.2007 - 01.2008
- Addressed customer queries and service issues via phone and email.
- Recorded and investigated complaints.
- Maintained high service standards and KPI performance.
- Customer Services
Education
Level 5 Diploma - Economics studies
MATE Karoly-Robert Campus
Gyongyos, Hungary01-2005
Skills
- Crew/staff rostering & schedule optimisation
- Compliance-driven roster planning
- Demand & capacity planning
- Forecasting & resource modelling
- Workforce systems implementation (Kronos/UKG)
- KPI reporting & trend analysis
- Advanced Excel, reports & dashboards
- Cross-functional stakeholder collaboration (Ops, Training, HR)
- Fatigue-aware & wellbeing-focused scheduling
- Process & system improvement initiatives
LANGUAGES
Hungarian (Native)
English (Fluent)
Spanish (Advanced)
Timeline
Workforce Planner
Genting Casinos
04.2025 - 11.2025
Workforce Planner and Scheduler
Aspers Casino
04.2015 - 04.2025
Aviation Invoicing Customer Master
ExxonMobil
08.2010 - 09.2013
Logistics Fuel Delivery Planner & Dispatcher
ExxonMobil
01.2008 - 07.2009
Delivery Support Assistant Fuels Marketing
ExxonMobil
01.2007 - 01.2008
Level 5 Diploma - Economics studies
MATE Karoly-Robert Campus
CPD
- Advanced Excel
- Lookup Functions
- Pivot Tables
- Business Language training
- Assertiveness training
- Business negotiation training