Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
OROKPO EDWIN FREEMAN

OROKPO EDWIN FREEMAN

Birmingham,Birmingham

Summary

Results-oriented and highly skilled Client Relationship Expert and Banker with over 8 years of extensive experience in the financial industry, committed to delivering exceptional client experiences. Proven track record of cultivating and managing client relationships, driving revenue growth, and delivering exceptional financial services. Adept at leveraging a comprehensive understanding of banking products and services to provide tailored solutions that meet clients' financial objectives. Recognized for outstanding communication, interpersonal, and negotiation skills to build trust and foster lasting partnerships.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Research Experience

MSc Dissertation
Birmingham
01.2024 - Current
  • Conducted literature reviews and synthesized research findings.
  • Currently investigating the impact of branding on consumer-decision making in the smartphone industry in the United kingdom; A case study of Apple.
  • Demonstrated proficiency in research methodologies.
  • Conducted research and gathered information from multiple sources to present clear results.
  • Directed market research initiatives to identify emerging trends and opportunities, informing strategic business decisions for Gowling WLC.
  • Used available data to establish budgets and implanted controls to manage expenditure against targets during applied consultancy program.
  • Managed individual workload and deadlines, seeking guidance when needed from experienced lecturers and supervisors.
  • Researched and established an automobile industry marketplace by exploring competitor strategies, market technology trends and Vehicle buying preferences.
  • Researched emerging industry concepts and integrated new knowledge into industry discourse.

Consultant

Gowling WLG
Birmingham
09.2023 - 01.2024
  • Generated Key Performance Indicator reporting to drive better performance.
  • Followed competitor campaigns and communicated ideas and opportunities to capitalise on them.
  • Developed targeted advice for decision-makers on how best to reach target consumers and build awareness in a new market of entry.
  • Transformed complex data into insightful reports to understand consumer preferences and improve product performance.
  • Researched customer and market information to inform campaign strategy.
  • Organised marketing plans and programs to best support business growth and development in Saudi Arabia.

Account/Client Service Manager

Access Bank (formerly Diamond Bank)
01.2018 - 01.2022
  • Facilitates cold and warm calls to prospective leads, conduct meetings and follow through on calls with leads and current customers
  • Developed strategies for more effective sales, both individually and as part of a team
  • Tracks all appointments, sales, complaints and status reports for manager review
  • Managed and built relationship for large institutional clients and delivery of quality service covering a wide range of products and services
  • Cross-selling bank’s products and services, which has resulted in increased productivity and profitability
  • Grew the branch’s balance sheet by over N1,000,000,000, surpassing the set budget by over 100% Key achievements: Manage over 30,000 mass-market accounts and customer relationships worth of over N1.5 billion (based on the branch’s liability volume)
  • On boarded over 1,000 customers on the alternative delivery channels, which increased non-interest income for the branch by 11%.

Management Information and System Officer

U-Connect/Diamond Bank (V.I, Lagos)
01.2013 - 01.2016
  • Data gathering of all interactions in the Contact Centre and reporting from the data sources (Inbound and Outbound Calls, Sms, Live chats, Enqiries and Complaints Mailbox)
  • Communicated and presented analytical findings to the management team for effective management decisions
  • Responsible for collating and reporting customer’s feedback of campaigns initiated for other units to aid the management of the bank’s products and services
  • Ensured all IT related applications (CRM, Aspect, Customer Complaint System, DB pool, MSCC, Fimi, Sms portal, Flex cube) used by the Contact Center are up and running and liasing with the information technology department available in the event of a downtime
  • Analyzed data to discover trends, patterns, correlations that assist management in making better business decisions.

Education

BA - Philosophy

Kogi State University (Anyigba, Kogi State)
Nigeria
02.2008 - 06.2012

MSc - International Business

University of Ulster
Birmingham
09.2022 - 05.2024

Skills

  • Consultancy
  • Marketing and Sales
  • Problem solving skill
  • Customer Service
  • Active listening skills
  • Conflict Resolution
  • Excellent interpersonal skills
  • Business development
  • Data Analysis
  • Market Knowledge
  • Relationship Management
  • Data collection and analysis
  • Advanced critical thinking

Certification

  • Certified E-commerce Specialist – DHL UK, 2023
  • Contact Centre Social Media Training – Neuro-Linguistic Programming Nigeria, 2016
  • Contact Centre Agent Programme – Neuro- Linguistic programming Nigeria, 2015
  • Certificate in Customer Service/Telesales – Telemarketing Diploma, 2013
  • Proficiency in Management – National Institute of Management, 2013
  • Tropical Basic Offshore Safety Induction and Evacuation Training (T. Bosiet) – Bliston Nigeria Limited, 2013

Timeline

Research Experience

MSc Dissertation
01.2024 - Current

Consultant

Gowling WLG
09.2023 - 01.2024

MSc - International Business

University of Ulster
09.2022 - 05.2024

Account/Client Service Manager

Access Bank (formerly Diamond Bank)
01.2018 - 01.2022

Management Information and System Officer

U-Connect/Diamond Bank (V.I, Lagos)
01.2013 - 01.2016

BA - Philosophy

Kogi State University (Anyigba, Kogi State)
02.2008 - 06.2012

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OROKPO EDWIN FREEMAN