Orlando Barry

- Supported tenants with tenancy agreements, arrears, and neighbourhood disputes, gaining practical insight into landlord–tenant relationships and housing law obligations.
- Drafted detailed case notes and liaised with solicitors, local authorities, and external agencies, ensuring compliance with statutory and regulatory frameworks in property management.
- Navigated complex housing and welfare administration systems, developing strong organisational and case-management skills.

• Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Provided administrative support to streamline office operations, improving efficiency and case management processes.
• Coordinated guest enquiries and disputes with effective communication and problem-solving.

• Delivered fast, accurate customer service under pressure, handling high transaction volumes while maintaining accuracy.
• Supported colleagues during quieter periods, ensuring smooth team operations and consistent service delivery.
• Dealt with difficult customers tactfully, developing conflict resolution skills.