Orlaigh Henderson

• Planned and delivered weddings and special events to exceed client expectations.
• Managed all stages of event processes, from initial enquiry to final execution.
• Met clients to understand visions, preferences, and budgets for tailored experiences.
• Coordinated venue setup, catering, décor, entertainment, timelines, and accommodation.
• Liaised with internal departments and external suppliers for seamless communication.
• Oversaw operational aspects on event days, managing schedules and supervising staff.
• Ensured compliance with health and safety regulations at all events.
• Resolved issues swiftly to ensure smooth event execution.
• Prepared contracts, quotations, function sheets, and conducted post-event follow-ups.

• Oversaw daily hotel operations to maintain high standards of guest service.
• Coordinated across departments to ensure efficient operations during shifts.
• Managed guest relations by addressing complaints and resolving issues promptly.
• Supervised staff, providing guidance and support during peak periods.
• Maintained safety and security, responding to emergencies and ensuring compliance with regulations.
• Completed incident reports as necessary to uphold safety standards.
• Monitored operational and financial procedures, including cash handling and room checks.
• Facilitated effective communication between departments and senior management in department heads' absence.

Experienced Front of House Supervisor with a strong background in hotel operations and guest services. Responsible for supervising front desk and guest-facing teams to ensure smooth check-in and check-out processes and a consistently high standard of service. Skilled in handling guest enquiries, resolving complaints, managing room allocations, and supporting VIP and loyalty guests. Proven ability to lead and motivate staff, coordinate shifts, and liaise effectively with housekeeping and other departments to ensure operational efficiency and guest satisfaction while maintaining brand standards and hotel policies.