Orlagh O'Kane
Omagh,Co Tyrone
Summary
As a current MSc student in Applied Psychology (Mental Health & Psychological Therapies), I combine postgraduate academic knowledge with practical, people-focused experience in caregiving and wellbeing settings. I also hold a 2:1 BSc (Hons) in Psychology. My academic training has equipped me with an understanding of psychological assessment, therapeutic models, and ethical practice. Alongside my academic training, I have gained valuable experience through caring for a family member with learning disabilities and mental health needs, which has deepened my empathy, patience, and understanding of individual challenges. Additionally, my years of working in public-facing roles have helped me develop strong communication skills, emotional resilience, and the ability to connect with people from diverse backgrounds. With excellent communication, organisation, and reflective skills, I am eager to contribute to multidisciplinary teams and support service users with empathy, professionalism, and evidence-based care.
Overview
6
6
years of professional experience
Work history
BARISTA/WAITRESS
Natur & Co Social Wellness Club
09.2023 - 07.2025
- Engage in a wellness-focused environment that promotes both mental and physical health, deepening my understanding of the mind-body connection and holistic approaches to well-being
- Develop strong communication and interpersonal skills through daily interactions with a diverse clientele, improving my communication and interpersonal abilities, fostering an understanding of varied societal needs and preferences
- Build meaningful relationships with regular and new clients by offering empathetic, personalised support, cultivating trust and emotional comfort in a professional setting
- Gain valuable insight into client behaviour, motivation, and emotional responses, contributing to a greater understanding of human psychology in real-world contexts
- Collaborate closely with team members to create a welcoming, supportive environment, reinforcing the importance of consistency, active listening, and teamwork in client care
Informal Carer - Family Member
HSC Trust
Omagh, Tyrone
12.2019 - Current
- Provide emotional support and companionship to my aunt, who lives with learning disabilities and mental health challenges, helping her feel secure and understood
- Support her in managing routines and transitions, using clear communication and reassurance to reduce anxiety and maintain emotional stability
- Encourage engagement in calming and meaningful activities that support her mental well-being and promote a sense of purpose
- Monitor changes in mood or behaviour, responding with patience and empathy to de-escalate distress and maintain a supportive environment
- Work closely with family to ensure a consistent, person-centred approach to her care that respects her individuality and promotes dignity
Irish Dancing Teacher (TCRG)
Rodgers School of Irish Dancing
Omagh, Tyrone
01.2025 - Current
- Build strong, trusting relationships with children, including those with complex needs, ensuring every child felt valued and included
- Create a safe, inclusive, and nurturing environment that supported the wellbeing and development of all students
- Promote confidence and self-esteem through positive reinforcement and individualised support
- Prepare students for exams and competitions in line with An Comhdhail standards
- Encourage teamwork, discipline, and resilience through structured yet engaging classes
- Work closely with parents and guardians to support each child’s progress and personal growth
- Prepare students for competitive environments, emphasising sportsmanship, resilience, and how to handle both success and disappointment
WAITRESS
The Copper Tap
09.2021 - 12.2023
- Provided friendly and courteous service to all customers.
- Adhered to quality expectations and standards.
- Communicated effectively with other members of staff regarding specific customer needs.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Trained new employees on restaurant policies.
ADMIN OFFICER
Jobs and Benefits
09.2019 - 09.2020
- Handled accurate, efficient diary management for smooth-running process and appointments.
- Facilitated and processed incoming calls and emails, distributing relevant information to necessary departments.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Interacted with customers professionally by phone, email and in person to provide information and appropriate advice.
Education
A-Levels - Religion, English Literature, Life & Health Science
Sacred Heart College
Omagh 09.2012 - 05.2019
Bachelor of Science - Psychology
Ulster University
Coleraine 09.2021 - 06.2024
Master of Science - Applied Psychology - Psychological Therapies & Mental Health
Ulster University
Coleraine 09.2024 -
Skills
- Empathetic and compassionate - able to connect with and support individuals in distress
- Emotionally resilient - remain calm and grounded in challenging situations
- Strong interpersonal skills - build trust and rapport with clients and colleagues
- Excellent communicator - clear, sensitive, and professional in all interactions
- Reliable and responsible - consistently dependable with strong professional boundaries
- Self Motivated - take initiative and maintain a proactive approach to learning and responsibilities
- Reflective - open to feedback and committed to continuous personal development
References
References available upon request.
Timeline
Irish Dancing Teacher (TCRG)
Rodgers School of Irish Dancing
01.2025 - Current
Master of Science - Applied Psychology - Psychological Therapies & Mental Health
Ulster University
09.2024 -
BARISTA/WAITRESS
Natur & Co Social Wellness Club
09.2023 - 07.2025
Bachelor of Science - Psychology
Ulster University
09.2021 - 06.2024
WAITRESS
The Copper Tap
09.2021 - 12.2023
Informal Carer - Family Member
HSC Trust
12.2019 - Current
ADMIN OFFICER
Jobs and Benefits
09.2019 - 09.2020
A-Levels - Religion, English Literature, Life & Health Science
Sacred Heart College
09.2012 - 05.2019
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