Orlagh Bennett

• Ensured proper nutrition by preparing healthy meals for patient.
• Adhered strictly to privacy rules, respecting the confidentiality rights.
• Offered companionship to reduce feelings of loneliness in patient.
• Worked collaboratively with other carers to provide comprehensive service.
• Demonstrated empathy towards the emotional needs of client, providing necessary reassurance during difficult times.
• Encouraged social interaction for improved mental health.
• Coordinated appointments with healthcare professionals for routine check-ups and treatments.
• Improved patient comfort by regularly changing bed linens and maintaining cleanliness of personal spaces.
• Assisted patient with exercises designed by physical therapists to improve mobility and strength.
• Utilised active listening skills whilst engaging in conversation with client, boosting their mood and overall happiness level.
• Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
• Safely lifted, transferred and repositioned patient using hoists and wheelchairs.
• Administered client medication with care and precision, prioritising health and comfort.
• Safely transported and accompanied clients to appointments and activities.
• Assisted with mobility to ensure safety and prevent accidents.
• Maintained hygienic living environments through regular cleaning.
• Helped maintain a safe environment, reducing risk of falls or injuries.
• Maintained client dignity and respect throughout personal care support, including dressing, showering and toileting.

• Delivered high-level customer service for increased customer satisfaction.
• Worked closely with front office staff for smooth check-in procedures.
• Contributed positively to team success by maintaining a positive work attitude.
• Maintained calm under pressure whilst simultaneously handling multiple tasks.
• Assisted customers in the reservation process swiftly and accurately for enhanced satisfaction levels.
• Interacted professionally with clients to build rapport and trust.
• Dealt diligently with overbookings for reduced customer inconvenience.
• Kept up-to-date records of bookings, ensuring accuracy at all times.
• Managed complex bookings with attention to detail and professionalism.
• Provided accurate information about hotel amenities to potential customers, leading to increased bookings.
• Demonstrated strong communication skills when liaising between guests and hotel management.
• Assisted in customer queries resolution by displaying extensive knowledge of company's booking system.
• Escalated unresolved issues where necessary, ensuring guest satisfaction at all times.
• Dealt with high-volume calls and emails competently to meet service targets.
• Completed bookings and reservation amendments using hospitality property management software.
• Conducted calls professionally and politely to maintain excellent service standards.
• Liaised with corporate booking agents to coordinate and update itineraries.
• Applied upselling strategies to achieve revenue increase through breakfast/dinner bookings, tour bookings and room upgrades.
• Communicated reservation confirmations to guests via email.
• Represented brand to domestic and international guests with exemplary presentation skills.
• Processed payments and online bookings with zero error.
• Negotiated corporate reservation rates to meet client budget requirements.
• Resolved complaints, cancellations and refunds with mutually beneficial solutions.
• Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
• Promoted seasonal travel offers and upsold additional room package experiences.

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Increased customer satisfaction by resolving issues.
• Improved efficiency and productivity by acquiring new skills.
• Completed duties to deliver on targets with accuracy and efficiency.
• Displayed energy and enthusiasm in fast-paced environment.
• Completed customer orders with speed and accuracy.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Managing staff and organising rotas.
• Maximising sales opportunities, leading promotional activity and building clientele
• Cash handling/cash up.
• Administration, compiling and analysing sales reports.
• Makeup applications.
• Skincare consultations and facials.
• Maintaining and managing effective stock control.

• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Overseeing dispatch of documents.
• Utilised multi-line telephone system to manage incoming calls effectively.
• Handled appointment scheduling to ensure smooth daily operations.
• Maintained an organised reception area for a professional business environment.
• Completed data entry tasks whilst adhering to strict deadlines.
• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Upheld confidentiality with sensitive information handling procedures.
• Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
• Enhanced customer satisfaction by efficiently managing all front desk enquiries.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Delivered front of house duties with warm and professional manner.
• Maintained accurate and up-to-date records for smooth handovers.
• Took and communicated messages to minimise interruptions to staff workflows.
• Provided clerical support to company employees, including copying, faxing and file management.
• Represented company and promoted brand with exceptional service and presentation.
• Issued visitor and contractor passes and recorded visits on security system.

• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Monitored trends in consumer behaviour with keen attention to detail.
• Trained new staff members, fostering a supportive working environment.
• Collaborated effectively with team members to meet sales targets.
• Improved customer service by efficiently handling queries and complaints.
• Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Demonstrated products effectively leading to increased sales conversions.
• Utilised excellent communication skills to provide detailed product information.
• Built strong relationships with regular customers for repeat business.
• Conducted daily inventory checks to manage stock levels accurately.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Offered personalised shopping advice to enhance customer experiences.
• Ensured stock replenishment in a timely manner to maintain product availability.
• Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
• Delivered exceptional after-sales service, encouraging repeat business.
• Fostered a welcoming store environment by maintaining clean and well-organised displays.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Processed returned or exchanged items and provided refunds to customers.
• Organised displays to promote inventory and encourage customer purchases.
• Promoted customer loyalty scheme at checkout.
• Identified discrepancies in stocks through regular inventory management.
• Packed and wrapped gifts with decorative details to match customer preferences.

• Followed strict quality control measures to maintain product integrity.
• Kept record of inbound and outbound shipments meticulously, aiding in tracking operations.
• Identified damaged goods promptly, reducing losses significantly.
• Maintained cleanliness of storage area for optimal working conditions.
• Handled fragile items carefully, minimising instances of breakage or loss.
• Operated handling machinery safely following all standard protocols.
• Utilised space effectively whilst storing packages, maximising warehouse usage.
• Took part in regular stock audits ensuring inventory accuracy.
• Packaged items securely, preventing damage during transit.
• Checked received materials against invoices ensuring order accuracy.
• Conducted routine checks on stock levels with accuracy and diligence.
• Prepared accurate shipping documents for seamless logistics management.
• Coordinated with team members for smooth workflow.
• Performed tagging and labelling of warehouse inventory.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Moved stock around by hand, using forklift truck or lifting gear.
• Recorded number and quality of products, taking appropriate action of defective items.
• Unpacked and processed deliveries quickly to maximise available goods.
• Utilised software tools for effective resource allocation and management.
• Ensured seamless operations by coordinating dispatch schedules.
• Prioritised tasks to ensure timely deliveries.

• Demonstrated vast product knowledge by explaining benefits and features of various beauty products.
• Addressed customer complaints promptly resolving issues amicably.
• Assisted customers in selecting products suitable for their skin type, creating happy customers every time.
• Enhanced customer service experience with personalised consultative approach to sales.
• Temporary worker for cosmetics, perfumery and costume jewellery:

Helena Rubinstein - John Lewis (Oxford St. and Brent cross)

Halston Borghese - Barkers (Kensington high St.)

Shu ue Mura Harvey Nichols (Knightsbridge)

Clarins Peter Jones (Sloane Square)

Angel - Debenhams (Oxford St.)

Monet - Dickens and Jones (Regents St.

• Exhibition guide, receptionist, ticket sales, Zeiss star projector operator, planetarium staff trainer, fire marshal.
• Collaborated with tour operators to streamline group bookings.
• Enhanced visitor experience by providing detailed information.
• Auditorium host and Zeiss star projector operator (daily presentation of star shows).
• Maintained up-to-date knowledge of exhibits for accurate relaying of facts.
• Trained new guides in company procedures and routes, maintaining consistent quality across the team.
• Studied new exhibitions thoroughly prior to public opening, guaranteeing factual accuracy in delivery.
• Coordinated school trips, promoting education outside the classroom setting.
• Resolved customer complaints, improving overall satisfaction levels.
• Collaborated closely with museum curators when developing new tour scripts ensuring accurate representation of exhibits.
• Adapted commentary style according to audience demographics to ensure understanding and enjoyment.
• Adhered strictly to health and safety guidelines at all times safeguarding guest wellbeing.
• Assisted elderly or disabled visitors, ensuring a fulfilling experience.
• Answered visitor questions and signposted further services to enhance visitor experience.
• Responded effectively to unexpected challenges and emergencies.
• Adapted communication styles to cater to diverse groups, including international visitors.
• Delivered exceptional customer service by anticipating and addressing client needs.
• Prepared engaging scripts and presentations for high levels of tourist satisfaction and enjoyment.
• Utilised multimedia tools to enhance the presentation of information during tours.
• Demonstrated in-depth knowledge of local landmarks, cultural sites, and attractions.
• Addressed enquiries, issues and concerns of tourists.
• Took photos and videos of tourists to preserve memorable experience.
• Monitored tour guests' behaviour and enforced site rules.
• Engaged schoolchildren in topics of interest by conducting fun tours.
• Assisted clients with special needs requiring additional support.
• Issued identifying badges to guests.
• Issued paperwork, and processed fees.
• Compiled planetarium auditorium show reports.

• My duties were to fill the drawings that said artist had created with cut Venetian glass and gold/silver leaf tiles this consisted of cutting, arranging, gluing and grouting of the mosaic art work.
• Answering enquiries from clients either over the phone or visitors to the studio.
• General tidying and organising of the different mosaic tile stock.