Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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Orla Jordan

Summary

Recently working in the Health Care sector, I have found how much more compassion and empathy is wholly important when in a working environment; whether it be with colleges or customers. Being a positive and hardworking individual who strives to achieve the highest standard possible with any given task, I work well collaboratively and by myself whilst maintaining professionalism. Thriving under pressure allows me to work in fast paced environments, meeting deadlines, always willing to challenge my skill set and aid my life long learning.




Overview

7
7
years of professional experience
11
11
years of post-secondary education

Work history

Health Care Assistant

Avery Healthcare
Croydon
10.2023 - 05.2024
  • Patient Care: Assisted with daily living activities, provided compassionate bedside care, and ensured patient comfort.
  • Vital Signs Monitoring: Proficient in measuring and documenting vital signs, recognizing abnormalities, and reporting to nursing staff.
  • Medical Equipment: Skilled in using medical devices such as blood pressure cuffs, thermometers, and mobility aids.
  • MCM electronic system: Experienced in using electronic health record systems for patient data entry and management.
  • Training courses: In excess of 20 CPD courses completed (remotely, face-to-face), including seizure and epilepsy, diabetes awareness, and autism awareness.
  • Communication: Excellent communication skills with patients, families, and healthcare teams, ensuring clear and effective information exchange.
  • Empathy and Compassion: Demonstrated ability to provide emotional support to patients and families, fostering a comforting environment.
  • Teamwork: Collaborated effectively with nurses, doctors, and other healthcare professionals to deliver comprehensive patient care.
  • Time Management: Successfully managed multiple tasks and prioritised duties in a busy healthcare setting.

Bartender

Mcooleys Irish Bar
Liverpool
01.2022 - 05.2022
  • Drink Preparation: Expert in mixing and serving a wide variety of drinks, including cockItails, beers, wines, and non-alcoholic beverages.
  • Customer Service: Delivered exceptional service by engaging with customers, addressing their needs, and creating a welcoming atmosphere.
  • Bar Maintenance: Maintained cleanliness and organisation of the bar, including washing glasses and maintaining equipment.
  • Communication: Strong verbal communication skills for effective interaction with customers and team members.
  • Teamwork: Worked collaboratively with colleagues to ensure efficient bar operations and a positive work environment.
  • Conflict Resolution: Successfully handled customer complaints and resolved conflicts in a calm and professional manner.
  • Multitasking: Demonstrated ability to manage multiple tasks and orders simultaneously during peak hours.
  • Time Management: Effectively managed time to serve customers promptly and maintain smooth bar operations.

Document Management Role

Cobra Underwriting Agency
Croydon
06.2021 - 09.2021
  • GDPR: I have a full understanding of the 2018 GDPR legislation.
  • Electronic Filing: setting up and maintaining electronic filing systems for efficient document retrieval and storage.
  • Data Entry: Accurate and efficient in data entry tasks, ensuring up-to-date and precise records.
  • Scanning and Digitization: Experienced in scanning and digitizing paper documents for electronic storage.
  • Attention to Detail: Ensuring accuracy and attention to detail in document creation, classification, and filing.
  • File Organization: Creating and maintaining systematic filing systems for both physical and digital documents.
  • Document Retrieval: Efficiently retrieving documents upon request and managing document flow.
  • Office Software: Proficient in Microsoft Office Suite and other relevant software.
  • Organisation: Highly organised with the ability to manage multiple tasks and priorities.
  • Confidentiality: Committed to maintaining confidentiality and integrity in handling sensitive documents.

Administrative Assistant

LMB Group Construction
London
05.2021 - 07.2021
  • GDPR: I have a full understanding of the 2018 GDPR legislation.
  • Electronic Filling: Setting up and maintaining electronic filing systems for efficient document retrieval and storage.
  • Scanning and Digitisation: Experienced in scanning and digitising paper documents for electronic storage.
  • Attention to detail: Ensuring accuracy and attention to detail in document creation, classification, and filing.
  • Organisation: Highly organised with the ability to manage and multiple tasks and priorities.
  • Confidentiality and integrity in handling sensitive documents.

Customer Service

Station Fish and Chips
Croydon
06.2017 - 03.2019
  • Food Preparation: Skilled in preparing and cooking a variety of dishes, ensuring adherence to health and safety standards.
  • Kitchen Hygiene: Maintained a clean and organised kitchen, following strict sanitation guidelines and performing regular cleaning tasks.
  • Food Safety: Knowledgeable in food safety practices, including proper storage, handling, and cooking temperatures.
  • Communication: Strong verbal communication skills for effective interaction with customers and team members.
  • Work Ethic: Consistently demonstrated reliability, punctuality, and a strong work ethic.
  • Customer Service: Provided friendly and efficient service, accurately took orders, and handled customer inquiries and complaints.

Education

BSc - Geography

Liverpool Hope University
Liverpool, LIV
09.2019 - 06.2022

GCSEs, A levels and BTEC level 3 - 11 GCSE'S including Maths and English language and literature.

Coloma Convent Girls' School
Croydon, CRY
09.2011 - 06.2019

Skills

  • Ability to maintain and build working relationships in order for effective collaborative work
  • Courageous individual which allows me to take initiative and overcome obstacles
  • Exemplary communication skills
  • Sound planning skills which I have shown through time management and efficiently achieving goals
  • Completed Duke of Edinburgh Bronze award
  • Completed National Citizen Service
  • Ongoing fundraiser for the Brain Tumour Charity
  • Full UK drivers licence
  • Microsoft Office, Excel and outlook skilled


Accomplishments

    I am a Brain Tumour Charity fundraiser, which is very close to my heart, where we have raised £216,814.22 in the last five years. This involves organising and planning fundraising events and handling sponsors and celebrity appearances.

Timeline

Health Care Assistant

Avery Healthcare
10.2023 - 05.2024

Bartender

Mcooleys Irish Bar
01.2022 - 05.2022

Document Management Role

Cobra Underwriting Agency
06.2021 - 09.2021

Administrative Assistant

LMB Group Construction
05.2021 - 07.2021

BSc - Geography

Liverpool Hope University
09.2019 - 06.2022

Customer Service

Station Fish and Chips
06.2017 - 03.2019

GCSEs, A levels and BTEC level 3 - 11 GCSE'S including Maths and English language and literature.

Coloma Convent Girls' School
09.2011 - 06.2019

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Orla Jordan