ORLA HALLIGAN
Glasgow,Ruchill
Summary
I am a confident and multi-skilled individual proven to be a consistent and dedicated worker through years of experience in customer-facing roles. I am a highly adaptable, friendly and approachable person. I am a student at the University of Strathclyde studying English literature and Journalism. I am currently seeking a part-time position.
Overview
9
9
years of professional experience
Work History
Receptionist
South Lanarkshire Leisure and Culture
Blantyre
04.2022 - Current
- I have been working with South Lanarkshire Council for over three years now.
- In my current position as a receptionist at one of the busiest leisure centres in South Lanarkshire, I act as the first point of contact for all customers.
- My wide range of duties include managing the centres bookings, processing membership applications and ensuring the centre reaches its KPI’s.
- This role has reinforced the importance of providing exceptional customer service in a quick and efficient manner.
- The role of a receptionist also highlights to me the value of creating a welcoming and inclusive environment for customers and staff alike.
- As front of house, I find genuine enjoyment and purpose in greeting and speaking to all customers and I am more than happy to work through any issues or concerns they may face.
- This allows me to think on my feet and furthers my problem-solving abilities.
- Overall, in this role I have gained significant experience in a fast-paced environment where each shift is unique and brings forward different challenges.
- I have also created strong customer and colleague relationships and enjoy welcoming the new and regular visitors to the centre and furthering my connection with a local area.
Sales Associate
Frasers Group
Glasgow
09.2025 - 04.2026
- Assisted customers in selecting high-quality men’s designer wear.
- Maintained tidiness and presentation of shop floor areas.
- Processed sales transactions efficiently on the till.
Events Co-ordinator
Femmedm
Glasgow
05.2025 - 02.2026
- Assisted in organising club nights in Glasgow with a dedicated team.
- Curated lineups and collaborated with sound and lighting technicians to enhance club atmosphere.
- Promoted events through social media platforms to attract attendees.
- Utilised software such as Canva and CapCut to create promotional posters and videos.
- Supported growth of FemmeDM by contributing to consistently sold-out events.
Crew Member
McDonalds
Hamilton
09.2021 - 01.2022
- Assisted customers with orders.
- Prepared and served food and drinks.
- Facilitated home delivery processes with external companies.
- Collaborated with Just Eat and Deliveroo to ensure timely deliveries.
Paper Girl
Hamilton Advertiser
Hamilton
01.2017 - 11.2021
- Facilitated communication with local community through weekly updates.
- Assisted clients by ensuring timely delivery of newspapers with a friendly approach.
- Supported clients in adapting to an online payment system during the COVID-19 pandemic, prioritising health and safety.
Education
St. John Ogilvie High School
Hamilton06-2023
BA Hons - English and Journalism, Media and Communication
University of Strathclyde
Glasgow 2023 - 2027
Skills
- Customer Service Skills
- Proficiency in IT & computer-related software’s
- Cash reconciliation
References
- Helen Dickson, Line Manager, South Lanarkshire Leisure and Culture, +44 7780 336613, Helen.Dickson@southlanarkshire.co.uk
- Sophie Buckley, Line Manager, House of Frasers, Frasers Group, +44 7368 160025
- Sophia Constantinou, Founder, Femmedm, +44 7415458922, Sophiaconstantinou_@hotmail.com
Timeline
Sales Associate
Frasers Group
09.2025 - 04.2026
Events Co-ordinator
Femmedm
05.2025 - 02.2026
Receptionist
South Lanarkshire Leisure and Culture
04.2022 - Current
Crew Member
McDonalds
09.2021 - 01.2022
Paper Girl
Hamilton Advertiser
01.2017 - 11.2021
BA Hons - English and Journalism, Media and Communication
University of Strathclyde
2023 - 2027
St. John Ogilvie High School