Oriane FABREGOULE
London
Summary
Results-driven professional specializing in order management systems and CRM platforms, including Salesforce and Microsoft Dynamics 365. Expertise in data analysis using Excel and Power BI, with a proven track record in sales forecasting. Successful in account management and resolving customer complaints, with experience in executing marketing campaigns. Focused on leveraging analytical skills to improve operational efficiency and support business growth.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Sales Support Coordinator – France
FUNKO
London
12.2023 - 09.2025
- Provided administrative and sales support to French and EMEA sales teams.
- Communicated with key clients like E.Leclerc, Carrefour, and Disney; resolved account-specific queries.
- Analysed sales and operational data to inform strategic decisions.
- Collaborated internally to address delivery and order issues efficiently.
- Managed products and catalogues for streamlined operations.
- Enhanced team collaboration through cross-functional relationship development.
- Utilised CRM systems to offer insights and conduct effective training sessions.
- Ensured security compliance in handling confidential documents.
Sales Coordinator Europe, wholesale account manager &, French DTC customer service
ADEN+ANAIS, inc. / HALO
London
04.2022 - 12.2023
- Optimised order processes and logistics with UK and Belgian warehouses to enhance delivery times.
- Supported high-profile B2B accounts including Amazon, NEXT, and Harrods by resolving complex customer queries.
- Supervised sales team across France and Spain, boosting productivity through effective leadership.
- Analysed sales data, KPIs, and product performance to inform strategic decisions.
- Coordinated digital marketing campaigns for B2B clients while managing e-commerce sales on Magento and Sana.
- Assisted financial processes such as forecasting, budgeting, and resource management to meet targets.
- Managed sales enquiries effectively to enhance customer satisfaction.
- Developed strong client relationships through regular follow-ups for improved business prospects.
Assistant Bakery Manager – B2C
GAIL’S BAKERY
Victoria Park
09.2021 - 03.2022
- Oversaw daily bakery operations, ensuring efficient production and customer satisfaction.
- Streamlined order processes to reduce customer wait times.
- Managed over 10 employees and Trained staff to enhance efficiency and boost customer engagement.
- Managed inventory effectively, minimising waste and optimising resources.
- Addressed customer complaints professionally to preserve key business relationships.
- Maintained clean environment to foster inviting atmosphere.
- Ensured adherence to high food safety standards, establishing trust with customers.
- Organised work schedules and rotas to enhance team productivity.
Deputy Manager Covent Garden Tea Bar - B2C
WHITTARD OF CHELSEA
Covent Garden
04.2020 - 08.2021
- Managed front-of-house operations and team scheduling to deliver premium customer service. Managed team of 10 employees
- Conducted performance evaluations, driving individual employee development.
- Implemented staff training Programmes to enhance overall performance.
- Contributed to budget management, controlling costs effectively and ensuring operational efficiency.
- Boosted team morale through effective communication and feedback systems.
- Facilitated conflict resolution amongst employees, promoting harmonious work environment.
Click and Collect Assistant Manager - B2C
FORTNUM & MASON
Piccadilly
11.2019 - 01.2020
- Company Overview: Piccadilly, London
- Trained teams on D365 and Power BI systems, optimizing operational processes.
- Collaborated with cross-functional teams to enhance inventory and customer service operations.
- Piccadilly, London
Steampunk Operator & Event Coordinator– Tea & Coffee Counter
FORTNUM & MASON
Piccadilly
09.2018 - 11.2019
- Maintained clean and safe work environment for maximum productivity.
- Balanced cash drawer daily, ensuring financial accuracy.
- Ensured cleanliness of counter area, maintaining professional appearance.
- Checked out customers rapidly to reduce queue length.
- Carried out day-to-day duties accurately and efficiently.
Sales Assistant – Tea & Coffee Counter
FORTNUM & MASON
Piccadilly
04.2018 - 09.2018
- Company Overview: Piccadilly, London
- Piccadilly, London
Sales associate
PIERRE HERMÉ
London
09.2017 - 03.2018
- Company Overview: Selfridges, London
- Selfridges, London
Store Manager (Maternity leave cover)
LE PAIN DE SUCRE
Saint Privat, France
05.2017 - 09.2017
- Company Overview: Saint Privat, Ardèche, France
- Saint Privat, Ardèche, France
Assistant Store Manager – Administration Assistant
LE PAIN DE SUCRE
Saint Privat, France
08.2016 - 05.2017
- Company Overview: Saint Privat, Ardèche, France
- Saint Privat, Ardèche, France
Sales associate – Student Work - Part-time
LE PAIN DE SUCRE
Saint Privat, France
06.2009 - 08.2016
- Company Overview: Saint Privat, Ardèche, France
- Saint Privat, Ardèche, France
Education
Master’s degree - Law, Economy, and Management, Specialized in International Relations
Université Jean Moulin - Lyon III
Lyon, Rhône 09.2014 - 06.2016
Bachelor’s Degree - Applied Foreign Languages (English, Japanese), Specialized in Law and Management
Université Jean Moulin - Lyon III
Lyon, Rhône 01.2010 - 01.2014
Skills
- Order management systems and CRM
- Salesforce and Microsoft Dynamics 365
- Excel and Power BI
- Supply chain coordination
- Sales forecasting and account management
- E-commerce platforms including Magento and Sana
- Analytical skills
- Customer complaint resolution
- Shipping regulations knowledge
- Marketing campaign execution
Languages
French
Native
Japanese
Elementary (A2)
Spanish
Intermediate (B1)
Certification
Customer Service Specialist Level 3 (My Life Training Apprenticeship) — 2021
References
References available upon request.
Timeline
Sales Support Coordinator – France
FUNKO
12.2023 - 09.2025
Sales Coordinator Europe, wholesale account manager &, French DTC customer service
ADEN+ANAIS, inc. / HALO
04.2022 - 12.2023
Assistant Bakery Manager – B2C
GAIL’S BAKERY
09.2021 - 03.2022
Deputy Manager Covent Garden Tea Bar - B2C
WHITTARD OF CHELSEA
04.2020 - 08.2021
Click and Collect Assistant Manager - B2C
FORTNUM & MASON
11.2019 - 01.2020
Steampunk Operator & Event Coordinator– Tea & Coffee Counter
FORTNUM & MASON
09.2018 - 11.2019
Sales Assistant – Tea & Coffee Counter
FORTNUM & MASON
04.2018 - 09.2018
Sales associate
PIERRE HERMÉ
09.2017 - 03.2018
Store Manager (Maternity leave cover)
LE PAIN DE SUCRE
05.2017 - 09.2017
Assistant Store Manager – Administration Assistant
LE PAIN DE SUCRE
08.2016 - 05.2017
Master’s degree - Law, Economy, and Management, Specialized in International Relations
Université Jean Moulin - Lyon III
09.2014 - 06.2016
Bachelor’s Degree - Applied Foreign Languages (English, Japanese), Specialized in Law and Management
Université Jean Moulin - Lyon III
01.2010 - 01.2014
Sales associate – Student Work - Part-time
LE PAIN DE SUCRE
06.2009 - 08.2016
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