Results-driven professional specializing in order management systems and CRM platforms, including Salesforce and Microsoft Dynamics 365. Expertise in data analysis using Excel and Power BI, with a proven track record in sales forecasting. Successful in account management and resolving customer complaints, with experience in executing marketing campaigns. Focused on leveraging analytical skills to improve operational efficiency and support business growth.
Customer Service Specialist Level 3 (My Life Training Apprenticeship) — 2021