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Dynamic and results-driven hospitality and luxury retail professional with extensive experience in managing high-performing teams, optimizing operations, and delivering exceptional client experiences. Award-winning leader skilled in training and mentoring staff, fostering client relationships, and driving business growth in fast-paced, customer-centric environments. Adept at event management, operational excellence, and cultivating a polished, welcoming atmosphere that aligns with brand values.

With over 31+ years of professional experience in sales and account management, my core competencies lie in fostering robust customer relationships and spearheading new business development. I am driven by the mission to contribute to the company's sustainable business growth, aligning my strategies with its innovative culture. My approach is rooted in a deep understanding of customer needs, ensuring our team's perspectives are diverse and our experiences are leveraged to drive success. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Sales & Distribution, Sustainable Business Growth, Commercial Strategies & Tactical Marketing Planning, Business Development, New Products Launch & Development, Institutional Sales & Marketing, Market Analysis, Implementing Promotional Activities/ Tools, Revenue Enhancement, ROI Accountability, Key Accounts Management, Client Relationship Management, Channel Management, Liaison & Coordination and Team Management.

Experienced operations and guest experience leader with a proven track record of optimizing processes, enhancing guest satisfaction, and driving team performance. Expertise in integrating POS and reservation systems, managing high-volume operations, and leading cross-functional teams. Skilled in financial oversight, recruitment, and staff development. Adept at collaborating with marketing and product teams to execute targeted campaigns and deliver flawless event execution.

Oriane Boulos

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Assistant General Manager

CEO

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International Baccalaureate Diploma Programme (IBDP)

Bachelor of Fine Arts (BFA), Urban Design & Architecture, Musical Theatre

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Assistant General Manager

CEO

Bachelor of Fine Arts (BFA), Urban Design & Architecture, Musical Theatre

International Baccalaureate Diploma Programme (IBDP)

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