Summary
Overview
Work history
Education
Skills
Timeline
Generic

oreoluwa busari

Bedworth,West Midlands

Summary

Customer Service Advisor with 2 years of experience in managing inbound calls and emails, adept at resolving customer issues efficiently. Proven track record in delivering consistent service and ensuring precise administrative tasks. Strong skills in communication, empathy, and teamwork, with a quick adaptability to new processes.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Shift leader

Turning Point
Royal Leamington Spa, Warwickshire
10.2023 - Current
  • Dealt promptly with staff conflicts, resulting in a harmonious working environment.
  • Identified areas for improvement whilst conducting routine audits on operations and services provided.
  • Upheld company policies strictly, promoting adherence amongst all staff members as well.
  • Conducted regular equipment checks for optimal performance.
  • Led and supported team of care workers to ensure safe, compassionate support for adults with complex mental health needs.
  • Managed incident reports and escalated concerns while updating care records in electronic management system.
  • Conducted team briefings and provided mentorship to support new staff during induction and training.

Customer service representative

Guaranty Trust Bank Nigeria
Lagos, Nigeria
01.2020 - 02.2023
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Provided top-notch support for increased customer satisfaction.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Maintained up-to-date knowledge, resulting in effective product promotion.
  • Assisted customers in troubleshooting issues and delivering effective solutions.
  • Documented customer interactions and feedback accurately in systems.
  • Identified issues requiring escalation to supervisors or specialised teams.
  • Tracked unresolved issues to ensure timely closure.


Education

BSc (Hons) - Developmental psychology

Federal university of Agriculture
Nigeria
02.2018 - 01.2022

Skills

Service delivery planning
Microsoft 365 suite
CRM systems
Multichannel support
Data entry and documentation
Troubleshooting
Cybersecurity awareness

Timeline

Shift leader

Turning Point
10.2023 - Current

Customer service representative

Guaranty Trust Bank Nigeria
01.2020 - 02.2023

BSc (Hons) - Developmental psychology

Federal university of Agriculture
02.2018 - 01.2022

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oreoluwa busari