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Associate Principal Engineer

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Dedicated professional with expertise in stock management, customer relations, and cash management. Demonstrates proficiency in inventory management and Microsoft Office, ensuring efficient operations and timely completion of tasks. Known for compassionate caregiving, resilience, and adaptability, with a strong focus on wellness and stress management consulting. Adept at consultative customer service practices and proficient computing skills. Career goal includes leveraging skills to enhance customer service experiences while driving organisational success.

Accomplished insurance professional with extensive expertise in regulatory compliance, underwriting principles, and risk management techniques. Demonstrates a comprehensive understanding of insurance terms and contract interpretation, coupled with a proven track record in account growth strategy development and cross-selling products. Adept at utilising CRM software for lead generation and client servicing, while maintaining client confidentiality and delivering consultative customer service. Skilled in financial planning, tax investment strategies, and premium calculations to enhance client portfolios. Committed to ethical selling practices and achieving high customer retention through effective policy renewal processing and after-sales support.
Accomplished professional with keen sense in assessing insurance coverages. Proactive with identifying and analysing benefits and risks. Organised in creating customised plans for clients to simplify process.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. A strong drive for achieving new goals within different work environments. Highly efficient in time management, and skilled in written and verbal communication.

Have always been focused and eager to expand my work skills and knowledge. Whilst I have always remained loyal and dedicated I am not averse to branching away from what I do well presently. I Joined my first Employer at the at of 16 years as a basic filing clerk. There was room to increase your knowledge and move to the next level within this role. At the age of 19 I was approached by the departmental manager to take on the role as the Admin Team Leader. This was a big challenge as this meant I was leading a Team of 20 individuals of all ages and all degrees of experience. This time was indeed challenging but brought me vital experience when dealing with many situations. I moved then to a more technical role which started my interest in training to be an Insurance Consultant. This was with Commercial Motor and you had to be able to communicate with your allocated Brokers. Some Broker Teams were considerably small to much bigger Broker Team set up. Literally you had to take responsibility to make sure the client base were looked after fully to there expected business needs. I did also have a small portion of work dedicated to Public Liability and Employers liability cases. Whilst very happy at Eagle Star Insurance the opportunity came to attend an opening evening with Direct Line. I took the offer of an interview as this would be a new direction to deal with Personal Motor Claims. I was fortunate to be offered a position staring on the 4.1.1994. The Company was very young differing ideas and revolutionising the Motor Market. I have embraced my 30 years service with the Group by actively getting involved in new ventures and projects were I could. This has enabled me to bring life skills to new starters. To embrace the company Charity Teams to reach out to the wider world and currently to have taken on the role as Credit Hire ERB representative. This brings me to the wider perspective of the business interacting with new and old members of the group.

Oran McDougall

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Higher - Business, Politics, Literature

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Higher National Diploma - Business

Higher - Business, Politics, Literature

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