OPREYE OTIKIRI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Analyst
RKY Digital Solutions
UK
01.2023 - Current
- Provide thorough business landscape analysis by utilising SWOT analysis and accurately mapping AS-IS and TO-BE processes, identifying critical needs, assessing capabilities, and addressing gaps in developing website that embodies intuitive design, seamless navigation, and cross-device accessibility
- Elicit, analyse and review detailed business and system requirements from business owners & stakeholders and produce detailed functional specifications, resulting in 17% increase in work efficiency
- Identify inefficiencies and areas for optimisation within existing business processes, systems & workflows and implement solutions, enhancing operational efficiency and effectiveness by 10%
- Manage User Acceptance Testing (UAT) planning, documentation, and tester training, including UAT completion sign-off, resulting in 35% reduction in UAT test cycle time
- Gather business users' requirements and translate them for the technical team using UML diagrams and functional design documents
- Perform gap analysis, document current and future state process workflows, and partner with the technology teams to develop technical requirements for regulatory reporting
- Analyse business requirements and evaluate operational procedures to recommend technological improvements, improving 70% of the business processes.
Customer service manager
African Broadcasting Network
01.2016 - 01.2023
- Actioned customer feedback to promote continued service improvement.
- Adhered strictly to policies and procedures for continued company compliance.
- Stored transaction information securely for thorough financial reference.
- Forecasted long-term business objectives.
- Took ownership of escalated customer issues and followed through to resolution.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Recognised issues and implemented corrective actions for continual improvement.
- Communicated courteously with customers by telephone and email.
- Executed data-driven sales and marketing strategies to boost revenue.
- Analysed statistics and KPIs to identify potential service improvements.
Administrative officer
Tanton Multiservices Limited
01.2014 - 01.2016
- Made travel arrangements for executives and managers and documented travel details in memos for prompt distribution.
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Created paperwork for meeting packs to enable improved understanding of business topics.
- Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
- Established workflow processes and implemented modifications to improve administrative operations.
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
- Fielded requests from information from outside parties and wrote professional correspondence in response.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
Education
Master of Science - Management
BPP University
01.2023
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University
08.2013
Skills
- Business Analysis
- Project Management
- Business Transformation
- Quality Assurance
- User Stories Epics
- Agile Waterfall Scrum
- Stakeholder Management
- Risk Management
- Task Management
- Workshop Facilitation
- Requirement Gathering
- Customer services
- Payment processing
- Data verification procedures
- Data confidentiality
- Data analysis
Certification
CPD UK Accredited, Project Management and Business Analyst Bootcamp, 2023, RKY Consulting Services Ltd, UK
Accomplishments
- Identified and re-engineered key business processes, leading to a 30% improvement in operational efficiency and productivity in targeted departments.
- Developed and implemented advanced data analysis techniques, improving the quality and accessibility of business intelligence, which resulted in a 25% increase in data-driven decision-making.
- Demonstrated exceptional skill in gathering and documenting user requirements, leading to a 20% reduction in project rework due to misunderstandings or incomplete requirements.
- Enhanced communication channels between technical teams and non-technical stakeholders, resulting in a 15% increase in stakeholder satisfaction and better project outcomes.
- Identified cost-saving opportunities through detailed business analysis, reducing operational costs by 10% without compromising service quality.
CORE TOOLS
- Jira
- Click Up
- MS Project
- Basecamp
- Lucid Chart
- Kanban Board
- MS Visio
- Balsamiq
- MS Excel
References
References available upon request.
Timeline
Business Analyst
RKY Digital Solutions
01.2023 - Current
Customer service manager
African Broadcasting Network
01.2016 - 01.2023
Administrative officer
Tanton Multiservices Limited
01.2014 - 01.2016
Master of Science - Management
BPP University
Bachelor of Science - Mass Communication
Nnamdi Azikiwe University
CPD UK Accredited, Project Management and Business Analyst Bootcamp, 2023, RKY Consulting Services Ltd, UK
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