Summary
Overview
Work history
Education
Skills
References
Languages
Timeline
Generic

Ophelia Girard

London

Summary

I am a confident and natural team worker who enjoys developing myself and supporting team members. I have a proactive nature and the ability to adapt and think on my feet. Studying and working in varies roles has developed my excellent communication, organization and efficient administrative skills. I am capable of working to tight deadlines, whilst maintaining a high level of attention to detail, and ensuring that everything behind the scenes of a successful company is running smoothly.

Overview

11
11
years of professional experience
2022
2022
years of post-secondary education

Work history

Personal assistant to the CEO

MALIXONS ESTATE AGENT
London
01.2023 - 01.2024
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Supervised administrative work in Malixons office and set goals for staff.
  • Oversaw and trained clerical support staff to accomplish challenging objectives.
  • Scheduled meetings, conferences and appointments.
  • Prepared professional business correspondence on behalf of senior staff and organisation.
  • Created expense reports with matching receipts.
  • Liaised with property owners and prospective new customers.
  • Gathered property information using reliable sources.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
  • Made positive contributions to team and workplace, consistently exceeding expectations.

Personal assistant to the Creative Director

KALITA LTD- Luxury Resort wear
London
04.2022 - 12.2022
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Scheduled meetings, conferences and appointments.
  • Booked flights and hotels for domestic and international meetings.
  • Sourced and ordered office supplies within allocated budget.
  • Created expense reports with matching receipts.
  • Photocopied and printed presentations and reports for meetings.
  • Scheduled social media posts using Hootsuite, optimising reach and maximising community engagement.
  • Booking and finding models with modelling agencies.
  • Attended garment fittings ahead of photoshoots.
  • Cooperated with stylists, designers and hair and make-up artists to fulfil project brief.

Hostess/ Administration

DW FITNESS FIRST
London
01.2019 - 01.2022
  • Represented company and promoted brand with exceptional service and presentation.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Coordinated incoming and outgoing packages and mail to facilitate distribution.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Issued visitor and contractor passes and recorded visits on security system.
  • Oversaw office supply orders and replenished stock for staff use.
  • Handled office petty cash and maintained flawless records.

Senior customer service advisor

EE
London
01.2014 - 01.2019
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Liaised between customers and internal departments to address and resolve customer service concerns.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.
  • Applied positive customer service approach to increase satisfaction levels.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Oversaw daily operations to achieve high productivity levels.

Maison Host

LANCEL
Paris
01.2013 - 02.2014
  • Ensure that every client has a unique and luxurious experience, and leaves with an appreciation for Lancel.
  • Engage with customers on the floor and introduce to the relevant team member
  • Contribute to ensure excellent standards in store at all times, along with the sales and service team.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Boosted first impression for customers by maintaining clean and orderly front-of-house area.
  • Represented company and promoted brand with exceptional service and presentation.

Education

RAKUTEN/Affiliate Marketing Manager Certification -

Online Level 4 & 5 Diploma in Business Management - undefined

Academy ILIA, Aviation Degree Courses, Paris - undefined

High SCHOOL, France- BTS Degree in Socio-Economics - undefined

Marie Curie High School France - General Bachelor Degree - undefined

Skills

  • Exceptional listening and communication
  • Time management
  • Attention to detail
  • Strategic planning
  • Leadership
  • Results oriented
  • Transferable skills
  • Interpersonal communication
  • Team player

References

Available upon request.

Languages

French
Native
Spanish
Upper intermediate
English
Advanced

Timeline

Personal assistant to the CEO

MALIXONS ESTATE AGENT
01.2023 - 01.2024

Personal assistant to the Creative Director

KALITA LTD- Luxury Resort wear
04.2022 - 12.2022

Hostess/ Administration

DW FITNESS FIRST
01.2019 - 01.2022

Senior customer service advisor

EE
01.2014 - 01.2019

Maison Host

LANCEL
01.2013 - 02.2014

Online Level 4 & 5 Diploma in Business Management - undefined

Academy ILIA, Aviation Degree Courses, Paris - undefined

High SCHOOL, France- BTS Degree in Socio-Economics - undefined

Marie Curie High School France - General Bachelor Degree - undefined

RAKUTEN/Affiliate Marketing Manager Certification -

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