Summary
Overview
Work History
Education
Skills
Additional Information
References
Accomplishments
Timeline
Generic

Opeyemi Owasanoye

Stoke-on-Trent

Summary

Dedicated and customer-oriented professional with a background in history and international relations, currently pursuing a nursing degree. Experienced in delivering exceptional service in both banking and retail environments. Seeking a customer service or retail position where I can leverage my strong communication skills and passion for helping others.

Overview

3
3
years of professional experience

Work History

Store Manager

Owky Couture
04.2021 - 01.2022
  • Managed daily operations of a busy retail store, ensuring a high standard of customer service and store presentation
  • Developed and implemented marketing strategies that increased foot traffic and sales
  • Oversaw inventory management, including ordering and stock control, to maintain optimal product availability
  • Trained and supervised a team of sales associates, focusing on product knowledge and customer engagement techniques
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.

Sales Representative

Al-moor Supermarket
02.2022 - 01.2023
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Established rapport with customers using active listening and interpersonal skills.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.

Retail Sales Associate

Trinity Convenient Store
02.2023 - 03.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and provided outstanding customer service.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Bachelor of Arts (BA) - History and International Relations

Ekiti State University
01.2022

MASTER OF SCIENCE (MSc) IN ADULT NURSING [IN PROCESS] - undefined

KEELE UNIVERSITY
10.2024

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Proficient in Microsoft Office Suite and POS systems
  • Customer relationship management
  • Time management and organizational skills
  • Customer Needs Assessment
  • Inside and outside sales
  • Goal-Oriented
  • Cash Handling
  • Stock management

Additional Information

Willing to work flexible hours, including weekends and holidays., Passionate about providing excellent customer service and creating positive experiences for clients.

References

Available upon request

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of seven to enhance product sales.
  • Increased productivity (12% ) by implementing several process improvements.
  • Achieved better customer resolution through taking note of customers' complaints.
  • Awarded “Employee of the Month” in the year 2023.

Timeline

Retail Sales Associate

Trinity Convenient Store
02.2023 - 03.2024

Sales Representative

Al-moor Supermarket
02.2022 - 01.2023

Store Manager

Owky Couture
04.2021 - 01.2022

MASTER OF SCIENCE (MSc) IN ADULT NURSING [IN PROCESS] - undefined

KEELE UNIVERSITY

Bachelor of Arts (BA) - History and International Relations

Ekiti State University

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Opeyemi Owasanoye