Opeyemi Ganiyu
Bolton ,Greater Manchester
Summary
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Safeway shipping and cargo
park crescent erith, kent
09.2023 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Processed inbound customer calls, providing information on service or product upgrades
- Processed high-value payments with meticulous accuracy.
Support care worker
Bethel care services
Lagos, Nigeria
06.2022 - 09.2023
- Improved physical and mental wellbeing of service users through patient-centred care planning.
- Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
- Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
- Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.
- Prepared tasty and healthy meals to meet dietary requirements.
- Tailored care and support to individual needs for bespoke, personalised service.
- Maintained high levels of patient morale, providing guidance and encouragement through physical and emotional support.
Education
Master of Science - Entrepreneurship and Innovation
University of Bolton
Bolton 09.2023 -
Bachelor of Science - Business Administration
Ambrose Alli university
Ekpoma, Nigeria 08.2018 - 05.2022
Florence Academy
LondonSkills
- Team management
- Relationship-building
- Adaptive team player
- Written and verbal communication skills
- Complaint resolution
- Compassionate care
- Exceptional communicator
- Elderly care expertise
- Self-motivated
- Disability support
- Care plan management
- Elderly care
- Safeguarding knowledge
- Conflict management
- Activities of Daily Living
- Errands assistance
Languages
English
Fluent
Timeline
Customer service representative
Safeway shipping and cargo
09.2023 - Current
Master of Science - Entrepreneurship and Innovation
University of Bolton
09.2023 -
Support care worker
Bethel care services
06.2022 - 09.2023
Bachelor of Science - Business Administration
Ambrose Alli university
08.2018 - 05.2022
Florence Academy
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