Opeyemi Fisayo
Dagenham,England
Summary
I am a Reliable telesales with experience in handling high call volumes with accuracy for optimum productivity. Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems. Dependable team player committed to improving call metric standards. Recent graduate with excellent communication and customer service skills.
I am a Friendly, hardworking and open team player, ready to learn and develop new skills. Offers adaptable and methodical approach to problem-solving and new challenges. Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly.
Approachable communicator, confident in providing superior levels of customer care. High-achieving Telesales successful at converting new business into profitable, loyal customer bases. Dedicated to exceeding revenue targets through first-class telesales service. Passionate and motivated to engage clients for improved acquisition and retention. Hard-working telesales with strong organisational skills.
Achieves company goals through exceptional planning and prioritisation. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work history
Telesales/ Sales Consultant
Solar AES Darryl
london
2022.12 - 2023.07
- Established long-lasting customer relationships to maximise sales opportunities and repeat business.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Negotiated and closed sales to secure profitable deals and contracts.
- Optimised customer experience by tailoring responses to individual needs.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
- Increased revenue through up selling and consistent contract renewals.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Gathered market intelligence to inform new product development.
- Managed business pipelines efficiently, nurturing leads and recording communications.
- Handled customer queries focused on first-call resolution.
- Provided accurate, consistent, and meaningful advice to customers to boost retention.
- Maintained quality compliance by keeping detailed records of prospects and active client communications.
- Maintained and recorded customer information in database.
- Handled inbound telephone calls from interested customers.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
Recruitment Consultant Employee
London
2022.08 - 2022.11
- Promoted products passionately and enthusiastically, using outstanding persuasion and negotiation skills to close high-value sales
- Pitched and presented to new and existing clients, closing profitable campaigns to aid department success against KPIs
- Built relationships with customers to obtain an extensive understanding of their needs and find best selling methods
- Generated valuable new business through proactive networking and lead conversion
- Kept track of customer communications, details and follow-up requests on Salesforce CRM
- Managed time effectively to consistently meet daily customer sales and delivery goals
- Stayed updated on product features, developments and enhancements to efficiently answer customer queries regarding product range
- Utilised LinkedIn networking, cold calling and email pitching to outreach to potential leads and build sales pipeline
- Maintained good working relationships with internal teams to confirm all agreed contra were serviced to required andard
- Listened actively to customer needs and requirements, adapting product offerings and recommendations based on customer feedback and behaviour.
Amazon warehouse Richard percey
London
2018.05 - 2021.12
- Picked orders to meet productivity targets
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards
- Operated large machinery, forklifts and cranes whilst maintaining excellent safety standards
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
Confident Sales Assistant
Inside Success UK
2001.01 - 2008.01
- Providing excellent customer service thanks to exceptional people skills and dedicated work ethic
- Experienced in retail sales, providing accuracy and efficiency in day-to-day store tasks
- I am a Dependable Sales
- Assistant offering outstanding levels of service through helpful, effective communication
- Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction
- I believe that I can work at a high standard and take the initiative to bring something out of nothing
- I am well disciplined and educated in the working industry and well clear in organisation helping customers have a second home to come back to continuously
- With communication, flexibility and teamwork from myself customer will be satisfied effectively and always feel comfortable when want to be serve or ask for anything they need
- The ability to keep customers happy and active will definitely be established leaving me very sure that they will receive the full treatment they deserved
- I am a
- Organised sales manager with knowledge and abilities to coordinate successful promotions
- Blends traditional and contemporary techniques to maximise reach and customer acquisition
- Offers 2 years of experience and excellent planning and problem-solving abilities paired with data-driven mindset.
Education
A-Levels - Media and IT
University of ICMP
Dagenham, Barking and Dagenham 2020.11 - 2023.09
Skills
- Lead qualification
- Closing techniques
- Sales account management
- Sales pipeline development
- Salesforce
- Lead conversion techniques
- Interpersonal skills
- Telesales
- Customer communications
- Target driven
- Customer retention
Languages
English
Native
French
Beginner
Timeline
Telesales/ Sales Consultant
Solar AES Darryl
2022.12 - 2023.07
Recruitment Consultant Employee
2022.08 - 2022.11
A-Levels - Media and IT
University of ICMP
2020.11 - 2023.09
Amazon warehouse Richard percey
2018.05 - 2021.12
Confident Sales Assistant
Inside Success UK
2001.01 - 2008.01