Opeyemi Asemota
Greenwich,London
Summary
Proactive and adaptable Customer Success Executive & Account Manager with experience in client support, relationship management, onboarding, and retention. Skilled in customer satisfaction, issue resolution, and cross-functional collaboration, with a strong ability to identify areas for improvement and drive growth. Thrives in fast-paced startup environments, takes initiative, and demonstrates ownership and accountability in managing customer relationships. Passionate about enhancing customer experience, reducing churn, and driving long-term business success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Commercial Account Manager
Just Clear
London, England
10.2024 - Current
- Supported Senior Account Managers in managing key client relationships and ensuring smooth onboarding.
- Acted as day-to-day contact for client accounts, proactively addressing queries and troubleshooting issues.
- Developed client-facing materials, including reports and presentations, to support business reviews and meetings.
- Collaborated with internal teams (Sales, Product, Marketing) to improve customer experience and retention strategies.
- Took ownership of client accounts, driving engagement and identifying growth opportunities.
Client Relationship Admin
Willis Towers Watson
London, ENG
12.2023 - 10.2024
- Managed customer accounts, ensuring satisfaction and proactive problem resolution.
- Assisted in client onboarding, adoption, and engagement strategies to drive retention.
- Maintained accurate records on CRM systems, tracking client interactions and follow-ups.
- Supported cross-functional initiatives, contributing to process improvements and customer success metrics (CSAT, NPS).
- Identified client challenges and worked with internal teams to implement solutions and optimize workflows.
Business Development Rep
Quartz Network
London, ENG
11.2022 - 02.2023
- Built and maintained strong client relationships, ensuring continued satisfaction and engagement.
- Assisted in strategic discovery sessions to understand client needs and propose tailored solutions.
- Conducted research and analysis to identify growth opportunities and customer pain points.
Sales Development Rep
FullStory
London, ENG
01.2022 - 07.2022
- Proactively engaged with customers, ensuring smooth adoption and ongoing satisfaction.
- Assisted in preparing client-facing reports and onboarding materials.
- Collaborated with internal teams to streamline customer success workflows and improve efficiency.
Education
Bachelor of Arts - Communication Studies
Dublin City University
Dublin, Ireland 09.2014 - 05.2018
Skills
- Customer Service
- Customer Inquiries
- Excellent Multitasking Abilities
- Complaint Resolution
- Outstanding Communication Skills
- Sales Expertise
Certification & Tools
- Customer Relationship Management (CRM) Software (Gainsight, Salesforce, Hubspot, Monday)
- Data Analytics & Reporting (Excel, Power BI)
- Process Improvement & Workflow Automation
- Canva & Google Suite (Docs, Sheets, Slides) for client-facing materials
Additional Information
- Availability: Immediately
- Languages: English (Fluent)
- Work Authorization: Eligible to work in the UK (Irish Citizen)
References
References available upon request.
Timeline
Commercial Account Manager
Just Clear
10.2024 - Current
Client Relationship Admin
Willis Towers Watson
12.2023 - 10.2024
Business Development Rep
Quartz Network
11.2022 - 02.2023
Sales Development Rep
FullStory
01.2022 - 07.2022
Bachelor of Arts - Communication Studies
Dublin City University
09.2014 - 05.2018
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