Opeyemi Asemota
Greenwich,London
Summary
Proactive and adaptable Customer Success Executive & Account Manager with experience in client support, relationship management, onboarding, and retention. Skilled in customer satisfaction, issue resolution, and cross-functional collaboration, with a strong ability to identify areas for improvement and drive growth. Thrives in fast-paced startup environments, takes initiative, and demonstrates ownership and accountability in managing customer relationships. Passionate about enhancing customer experience, reducing churn, and driving long-term business success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Commercial Account Manager
Just Clear
London, England
2024.10 - Current
- Supported Senior Account Managers in managing key client relationships and ensuring smooth onboarding.
- Acted as day-to-day contact for client accounts, proactively addressing queries and troubleshooting issues.
- Developed client-facing materials, including reports and presentations, to support business reviews and meetings.
- Collaborated with internal teams (Sales, Product, Marketing) to improve customer experience and retention strategies.
- Took ownership of client accounts, driving engagement and identifying growth opportunities.
Client Relationship Admin
Willis Towers Watson
London, ENG
2023.12 - 2024.10
- Managed customer accounts, ensuring satisfaction and proactive problem resolution.
- Assisted in client onboarding, adoption, and engagement strategies to drive retention.
- Maintained accurate records on CRM systems, tracking client interactions and follow-ups.
- Supported cross-functional initiatives, contributing to process improvements and customer success metrics (CSAT, NPS).
- Identified client challenges and worked with internal teams to implement solutions and optimize workflows.
Business Development Rep
Quartz Network
London, ENG
2022.11 - 2023.02
- Built and maintained strong client relationships, ensuring continued satisfaction and engagement.
- Assisted in strategic discovery sessions to understand client needs and propose tailored solutions.
- Conducted research and analysis to identify growth opportunities and customer pain points.
Sales Development Rep
FullStory
London, ENG
2022.01 - 2022.07
- Proactively engaged with customers, ensuring smooth adoption and ongoing satisfaction.
- Assisted in preparing client-facing reports and onboarding materials.
- Collaborated with internal teams to streamline customer success workflows and improve efficiency.
Education
Bachelor of Arts - Communication Studies
Dublin City University
Dublin, Ireland 2014.09 - 2018.05
Skills
- Customer Service
- Customer Inquiries
- Excellent Multitasking Abilities
- Complaint Resolution
- Outstanding Communication Skills
- Sales Expertise
Certification & Tools
- Customer Relationship Management (CRM) Software (Gainsight, Salesforce, Hubspot, Monday)
- Data Analytics & Reporting (Excel, Power BI)
- Process Improvement & Workflow Automation
- Canva & Google Suite (Docs, Sheets, Slides) for client-facing materials
Additional Information
- Availability: Immediately
- Languages: English (Fluent)
- Work Authorization: Eligible to work in the UK (Irish Citizen)
References
References available upon request.
Timeline
Commercial Account Manager
Just Clear
2024.10 - Current
Client Relationship Admin
Willis Towers Watson
2023.12 - 2024.10
Business Development Rep
Quartz Network
2022.11 - 2023.02
Sales Development Rep
FullStory
2022.01 - 2022.07
Bachelor of Arts - Communication Studies
Dublin City University
2014.09 - 2018.05