Articulate and confident Business Analyst and Project Manager with over 5 years’ experience delivering IT transformation and digital change projects across sectors including Retail, Finance, and Consulting. Proven expertise in Agile, Waterfall, and Lean methodologies, with a strong focus on stakeholder engagement, requirement engineering, and business process improvement. Most recently led a customer solutions initiative for DigiPos, following a transition from SuccessFactors, driving user-centric process redesign and in-depth R&A analysis.