Opeoluwa Amoo
Housekeeping
Dundee,Scotland
Summary
Highly-qualified Housekeeping Supervisor offering six years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Head Housekeeping Supervisor
Royal Marine Hotel
Lagos, Nigeria
10.2022 - 01.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Adhered to safety protocols by enforcing proper equipment usage.
- Completed schedules, shift reports, and other business documentation.
Customer Care Assistant
Royal Marine Hotels
Lagos, Nigeria
08.2021 - 10.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Maintained and managed customer files and databases.
Housekeeping Attendant
Royal Marine Hotel
Lagos, Nigeria
05.2019 - 08.2021
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Genesis Guest House And Lodge
Lagos, Nigeria
01.2016 - 01.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Bachelor Of Agriculture - Pasture And Range Management
Federal University of Agriculture, Abeokuta
Ogun State, Nigeria 01.2014 - 05.2019
MSc - International Business And Marketing
University of Dundee
Dundee, Scotland. Uk 01.2023 - Current
Skills
Ordering cleaning supplies
Employee evaluations
Sorting and washing laundry
Window cleaning
Dusting furniture
Training and mentoring
Performance improvements
Inter-department collaboration
Team Building
Vacuuming and sweeping
Folding clean laundry
Cleaning bathrooms
Cleaning and sanitation
Budget administration
Employee scheduling
Care of fine art
Timeline
MSc - International Business And Marketing
University of Dundee
01.2023 - Current
Head Housekeeping Supervisor
Royal Marine Hotel
10.2022 - 01.2023
Customer Care Assistant
Royal Marine Hotels
08.2021 - 10.2022
Housekeeping Attendant
Royal Marine Hotel
05.2019 - 08.2021
Housekeeper
Genesis Guest House And Lodge
01.2016 - 01.2019
Bachelor Of Agriculture - Pasture And Range Management
Federal University of Agriculture, Abeokuta
01.2014 - 05.2019