Oonagh Graham

• Secured the distribution rights for cosmetic and skincare brands for sale and distribution in UK and ROI
• Launched new products to meet market demands.
• Bolstered customer satisfaction by implementing effective service strategies.
• Overhauled website design, improved online presence and functionality.
• Launched e-commerce site for on-line sales.
• Established positive relationships with clients through exceptional service delivery.
• Planned marketing campaigns for enhanced brand visibility.
• Managed daily operations for smooth functioning of the business.
• Facilitated ongoing website updates and maintenance to align with brand evolution.

In 1998 I identified the need for training in this sector and opened Ireland's first School of Makeup. I spend two decades training and nurturing most of Northern Irelands leading makeup professionals.

the business was built on passion implementing the following strategies;

• Devised curriculum and carried out high level of training.
• Updated knowledge of latest makeup trends, helping students and clients stay current and stylish.
• Provided makeup workshop and tutorials to students and clients, improving their self-application skills.
• Enhanced client satisfaction by providing customised makeup services.
• Collaborated with photographers and stylist resulting in timeless photoshoots.

• Optimised work schedules to ensure efficient use of staff time and resources.
• Organised professional training sessions for team members, boosting their expertise.
• Trained staff to enhance their skills and productivity.
• Promoted a healthy and hygienic salon environment for the safety of staff and clients.
• Dealt with customer complaints professionally, ensuring satisfactory resolution.
• Implemented health and safety guidelines diligently, reducing risk of workplace incidents.
• Created a comfortable and inviting atmosphere within salon premises for increased client satisfaction.
• Monitored inventory levels regularly, preventing shortages or excess stock.
• Coordinated with suppliers to ensure timely delivery of beauty products.
• Marketed salon services effectively, increasing brand visibility in the local community.
• Maintained high standards of cleanliness within the salon, enhancing customer experience.
• Handled financial transactions, maintaining accurate records.
• Provided excellent customer service for improved client retention.
• Managed daily salon operations, ensuring smooth workflow.