Oonagh Ferris
KILCOO,Down
Summary
Results-driven Martial Arts Instructor specializing in athlete motivation and coaching strategy. Expertise in lesson planning and classroom management to cultivate a safe, inclusive learning environment. Former Waitress Supervisor with a focus on team leadership and customer service, dedicated to improving performance and achieving team goals through collaboration and communication. Dedicated Martial Arts Instructor skilled in lesson planning and classroom management. Manages dynamic group interactions to facilitate effective learning experiences. Collaborates with peers to share best practices, continuously improving instructional effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Martial Arts Instructor
Joseph Ferris Martial Arts
Bryansford, Down
03.2008 - Current
- Implemented motivational strategies to enhance athlete confidence and performance.
- Developed coaching strategies and lesson plans to achieve team objectives.
- Managed classroom dynamics to create a safe, inclusive learning environment for all participants.
- Facilitated skill development and goal-setting sessions to support player progression.
- Maintained supplies, equipment, and facilities in optimal condition for team use.
- Collaborated with instructors to share best practices and enhance teaching techniques.
- Demonstrated tasks and problem-solving approaches to aid student understanding.
- Provided one-on-one tutoring to address individual learning needs and improve student outcomes.
Waitress Supervisor
The Harbour House Inn Newcastle
NEWCASTLE, Down
03.2001 - 01.2008
- Greeted new customers and offered immediate seating assistance.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Managed reservations and cancellations, updating booking systems to enhance organisation and streamline guest seating.
- Developed strong rapport with regular customers, contributing to repeat business and a loyal clientele.
- Handled customer complaints with diplomacy, achieving satisfactory resolutions.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Implemented hygiene and cleanliness standards in dining and kitchen areas.
- Encouraged respect among team members to build a positive work environment.
- Cleared and cleaned customer tables quickly, aiding quick turnarounds between diners.
- Laid tables with clean cutlery, crockery and glassware throughout sittings.
- Motivated servers and dining room hosts to deliver exceptional customer care, ensuring prompt responses to guest needs.
- Documented customer orders, calculated bills and processed payments.
- Inspected tables before guest arrival, maintaining establishment high-quality standards.
- Supported bar team by preparing garnishes and ensuring inventory was fully stocked prior to service.
- Calculated charges, issued bills and collected payments.
- Supervised team of waitresses, delegating tasks and managing schedules to maximise staff effectiveness.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
- Addressed customer complaints with empathy and speed, resolving issues to guarantee guest satisfaction.
- Greeted guests warmly, seating at tables and advising of ordering processes and daily specials.
- Reset tables between guests to maintain professional dining space and minimise service delays.
- Coordinated with kitchen staff to ensure timely service.
Education
Bachelor of Arts - Philosophy & Politics
University of Ulster
Jordanstown, ANN1992
A-Levels - Politics/General Studies
Newcastle Technical College
Newcastle County Down1988
Skills
- Athlete motivation
- Coaching strategy
- Lesson planning
- Classroom management
Certification
Access NI
Safeguarding Certification for Children and Vunerable adults
- Level [Number] [Area of certification]
- [Area of certification] certified
- Chartered [Area of certification]
- [Type] Licence
- [Area of study] certified
Timeline
Martial Arts Instructor
Joseph Ferris Martial Arts
03.2008 - Current
Waitress Supervisor
The Harbour House Inn Newcastle
03.2001 - 01.2008
Bachelor of Arts - Philosophy & Politics
University of Ulster
A-Levels - Politics/General Studies
Newcastle Technical College