Compassionate and dedicated Healthcare Assistant providing high-quality patient care in fast-paced healthcare environments. Skilled in assisting with daily living activities, monitoring vital signs, and supporting medical staff in delivering effective treatment. Known for a strong work ethic, attention to detail, and the ability to build trust with patients and families. Committed to maintaining a clean, safe, and supportive environment while promoting patient dignity and comfort.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Manchester University NHS Foundation Trust
06.2024 - Current
Assisting patients with daily activities like bathing, dressing, eating, and grooming.
Helping with toileting and incontinence care.
Turning and repositioning bedridden patients to prevent bedsores.
Taking and recording vital signs (temperature, blood pressure, pulse, respiration).
Observing and reporting changes in a patient’s physical or emotional condition to nurses or doctors.
Ensuring patient comfort and understanding during procedures.
Keeping patient rooms clean and organized.
Accurately recording patient information and activities as required.
Updating patient records with vital signs, intake/output, and observations.
Offering companionship and emotional reassurance.
Communicating with patients and families in a compassionate manner.
Improving patient experience by assisting with mobility tasks such as transfers, ambulation, and positioning adjustments.
Providing personalized care and companionship to clients with dementia, ensuring their emotional and physical needs are met.
Demonstrating commitment to ongoing professional development through active participation in relevant training opportunities.
Healthcare Support Worker
The Rotherham NHS Foundation Trust
11.2023 - 06.2024
Providing clinical and clerical support to the nursing team through patient management systems to enable effective and efficient delivery of patient care.
Serving patients meals and assisting with feeding.
Encouraging lifestyle and behaviour changes of patients.
Assisting in all aspects of personal care, retaining comfort and dignity.
Helping individuals with day-to-day activities while consistently encouraging independence and self-belief.
Maintaining general tidiness and cleanliness of clinical areas by disinfecting work spaces, and restocking equipment stores and racks to optimize efficiency.
Support Worker
Voyage Care
08.2023 - 12.2023
Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
Delivered high-quality care to individuals with varying needs, tailoring support to meet personalized care plans.
Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
Continuously promoted best practices in health, safety, and security to safeguard service user welfare.
Planned, prepared, and served meals for 10 clients, strictly following prescribed dietary orders.
Led group activity programmes to support independence.
Customer Service Representative
Zenith Bank Plc
11.2011 - 05.2023
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collaborated with team members to develop best practices for consistent customer service delivery.
Registered Nurse, Cardiac Intensive Care Unit at Manchester University NHS Foundation TrustRegistered Nurse, Cardiac Intensive Care Unit at Manchester University NHS Foundation Trust