ONYINYE ANTHONY
ServiceNow Engineer / ServiceNow CAD, CSA / Associate CIPD (UK) / Legal Practitioner , ACIArb (UK)
Abuja
Summary
Experienced and results-driven ServiceNow Engineer with a strong track record in developing, designing, and implementing customized ServiceNow Solutions to optimize business processes. Collaborates with technical and non-technical teams to deliver user-friendly and scalable applications. Meticulous problem solver committed to enhancing operational efficiency, continuously learning, and embracing best practices in the Information Technology Ecosystem.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
Work History
ServiceNow Engineer
Aldermore Bank
4 2023 - 12.2024
- Designed, configured, and customized ServiceNow applications, modules, forms and workflows to meet business requirements
- Successfully Implemented ServiceNow ITSM modules (Change Management, Incident Management, Problem Management, and Service Catalog), improving incident resolution times by 60%
- Conducted extensive testing, debugging, and performance optimisation of ServiceNow applications, ensuring seamless operation across departments
- Provided comprehensive end-user training and technical support, resulting in a 75% increase in platform adoption and usage
- Played a key role in enhancing the Service Portal, contributing to a more efficient and user-friendly interface
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Human Resources Assistant
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
- Developed and maintained employee records in Seamless HR, ensuring compliance with Nigeria Employment laws
- Analysed team performance data to identify training needs, leading to a 25% improvement in employee productivity
- Spearheaded diversity, equity and inclusion initiatives, improving employee engagement and retention by 60%
- Acted as the primary contact for employee relations, resolving issues and advising managers on disciplinary procedures
Legal Practitioner
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
- Conducted Out-door settlements and drafted high-value legal agreements, including Land Sale valued at $120,000
- Strengthened legal risk management strategies through Arbitration, securing favourable outcomes for clients
- Successfully litigated a high-profile election petition case, significantly raising the firm's profile
Education
Master of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
United Kingdom 05.2021 - 09.2022
Bachelor of Laws (LL.B.) - Law
Igbinedion University, Okada
09.2009 - 07.2014
Skills
Litigation
ServiceNow Development ( ITSM, ITOM, Service Portal)
Workflow Automation
Microsoft Office
Technical reporting
System Troubleshooting
Excellent Communication
IT skills
Problem-Solving
Teamwork and Collaboration
Agile Methodology
Certification
Learning ITIL
Timeline
Master of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
05.2021 - 09.2022
Human Resources Assistant
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
Legal Practitioner
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
Bachelor of Laws (LL.B.) - Law
Igbinedion University, Okada
09.2009 - 07.2014
ServiceNow Engineer
Aldermore Bank
4 2023 - 12.2024