ONYEKACHUKWU EDEH
Abuja,FCT
Summary
Highly Skilled in market analysis, client relationship management, and process optimization, with a focus on delivering sustainable revenue growth and operational efficiency. Detail-orientated and resourceful business analysis with excellent communication and interpersonal skills. Provides accurate and precise database management, document filing and meeting minute-taking. Works hard to complete clerical tasks within deadlines to high standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Entry Level Business Analyst
Shelter suites & hotels Limited
Abuja, Nigeria
01.2024 - Current
- Collected, analyzed, and interpreted data to support business decision-making and process improvements
- Assisted in identifying key business trends and potential growth opportunities through detailed market and competitor analysis
- Collaborated with various departments to document business processes and gather requirements for ongoing projects
- Supported senior analysts in the preparation of presentations and reports for stakeholders and senior management
- Assisted in a cross-functional project that helped launch a new product, contributing to a 15% increase in market share within the first quarter
- Participated in project management tasks, ensuring milestones were met and deliverables aligned with business goals
- Conducted research on industry best practices to recommend process enhancements and operational efficiencies
- Developed and maintained reports and dashboards using tools like Excel and Power BI to track key performance indicators (KPIs).
- Participated in training and seminars to enhance skills and promote growth.
- Adapted to new situations and learned new skills quickly.
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Managed time effectively to meet deadlines.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
Business Development Manager
Shelter suites & hotels Limited
Abuja, Nigeria
01.2019 - 12.2023
- Developed and executed strategic plans to achieve sales targets and expand the company's customer base
- Built and nurtured strong, long-term relationships with key clients and partners, leading to a 20% increase in revenue
- Conducted market research and competitor analysis to identify new business opportunities and growth areas
- Monitored industry trends and competitor strategies to adjust sales tactics and drive competitive advantage
- Negotiated and closed deals with potential clients, resulting in high-value contracts and partnerships
- Collaborated with the marketing and product development teams to align business objectives and enhance customer satisfaction
- Presented business proposals and reports to senior management, providing clear insights and recommendations for market expansion
- Led a team to successfully implement a client retention strategy, boosting customer retention rates by 25%
- Increased revenue by 30% through the acquisition of key partnerships in emerging markets
- Played a pivotal role in entering new international markets, contributing to a 32% growth in global market share.
Sales & Marketing Manager
BON Hotels Treasures
Abuja, Nigeria
02.2018 - 03.2019
- Developed and executed sales strategies and marketing campaigns that increased revenue by 25% within the first year
- Conducted market research and analyzed consumer behavior to tailor product offerings and marketing messages
- Managed end-to-end marketing campaigns, including content creation, digital marketing, and lead generation, driving a 30% increase in customer engagement
- Spearheaded a rebranding campaign that resulted in a 15% increase in brand recognition and market share
- Built and maintained relationships with key clients, securing long-term contracts and boosting customer loyalty
- Collaborated with the sales team to develop promotional materials and strategies, resulting in a 15% improvement in sales conversions
- Increased lead generation by 40% through targeted digital marketing campaigns across social media platforms
- Tracked and analyzed the performance of marketing initiatives using analytics tools (Google Analytics, CRM systems), providing actionable insights to refine strategies
- Boosted sales team efficiency by implementing a new CRM system, leading to a 20% increase in deal closures
- Organized and executed product launches, trade shows, and promotional events, driving brand awareness and market penetration
- Launched an online marketing campaign that increased the company's online presence by 77%, thereby bringing new targeted audience and increasing sales and revenue of the company by 86%.
Customer Relationship Officer
Treasure suites & Conferences
Abuja, Nigeria
10.2017 - 02.2018
- Built and maintained strong relationships with clients, ensuring consistent engagement and high levels of satisfaction
- Addressed customer inquiries and resolved issues in a timely and efficient manner, leading to a 15% improvement in client retention
- Monitored customer feedback, providing insights to internal teams for service improvements and tailored solutions
- Assisted with client onboarding and provided product training, ensuring a smooth transition and a positive customer experience
- Collaborated with sales and marketing teams to enhance client engagement strategies and drive repeat business
- Increased customer retention by 10% through personalized follow-ups and proactive relationship management
- Improved customer satisfaction scores by 20% through effective problem resolution and tailored support.
Sales & Marketing Executive / Supervisor
Treasure suites & Conferences
Abuja, Nigeria
01.2017 - 10.2017
- Communicated with potential leads via phone calls, cold emails and in person, providing information about product portfolio.
- Reviewed client feedback and implemented changes to improve marketing campaign performance.
- Achieved monthly sales and performance KPIs for improved team success.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
Quality Control officer/Audit Assistance(Intern)
Big Treat Factory
Lagos, Nigeria
01.2014 - 12.2017
- Assisted in performing quality inspections on products and materials, ensuring compliance with company standards and industry regulations
- Collaborated with the production team to identify defects and implement corrective actions to improve overall quality
- Conducted routine tests and documented results, providing detailed reports to senior quality control staff
- Monitored production processes to ensure adherence to safety and quality protocols
- Supported the quality control team in maintaining updated records of inspection data and product certifications
- Contributed to a 25% reduction in product defects by identifying root causes and recommending process improvements.
- Conducted and completed quality assurance checks for new products.
- Conducted Quality Control (QC) testing on products, meticulously reviewing QC tests and Micro results to maintain high standards.
- Provided support for Quality Management Systems (QMS), contributing to continuous improvement of quality processes.
- Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
- Approved incoming materials by confirming specifications and taking measurement tests.
- Optimised workplace procedures for safety, developing and updating processes based on latest research.
- Assisted with drafting, reviewing and finalising Standard Operating Procedures and Work Instructions.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
- Performed periodic operational checks of data held within database to uphold quality standards.
- Assisted with creation of audit plans, ensuring they met set objectives.
- Assisted in completion of audit jobs from planning stage to finalisation.
- Increased effectiveness and efficiency of audit by completing detailed, accurate working papers.
- Organised financial documentation and statements with detailed and accurate information about transactions.
Education
Bachelor of Science - Food Science and technology
Ebonyi State University of Science and Technology
Abakiliki,Nigeria 10/2008 - 11/2013
Skills
- Customer Service
- Multitasking
- Microsoft Office Suite
- Excel charts and pivot tables
- Telephone etiquette
- Data analysis
- Sales data analysis
- Stakeholder relationship management
- Manual development
- Written and verbal communication
- Problem-solving
- Communication skills
- Team building
- Strategic planning
- Leadership
- Inventory management
- Quality Assurance
- Sales order analysis
- Google Slides
- CRM lead generation
- Market trends analysis
- Campaign coordination
- Digital and social media marketing
- International operations
- Tableau analysis
- Demand planning
- Data mapping
- Conference and networking event delivery
- Stock ordering and procurement
- Problem Resolution
- Lead sourcing
- Email correspondence management
- Transformation projects
- Process reviews and overhauls
- Data evaluation
- C-level engagement
Certification
CIEH(Chartered Institute of Environmental Health)
Level 2 Award in Food Safety
Digital Marketing Strategy(Profitable Sales Funnel Mastery)
Practical Customer Service Development
B2B Marketing :Pricing Management for Revenue /Margin Growth.
Languages
English
Advanced
Timeline
Entry Level Business Analyst
Shelter suites & hotels Limited
01.2024 - Current
Business Development Manager
Shelter suites & hotels Limited
01.2019 - 12.2023
Sales & Marketing Manager
BON Hotels Treasures
02.2018 - 03.2019
Customer Relationship Officer
Treasure suites & Conferences
10.2017 - 02.2018
Sales & Marketing Executive / Supervisor
Treasure suites & Conferences
01.2017 - 10.2017
Quality Control officer/Audit Assistance(Intern)
Big Treat Factory
01.2014 - 12.2017
Bachelor of Science - Food Science and technology
Ebonyi State University of Science and Technology
10/2008 - 11/2013
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