ONYEKACHI KABUOH
NORTHAMPTON
Summary
Caring and compassionate support worker with experience in assisting clients with various parts of daily life. Acts with integrity and in the best interest of clients while ensuring compliance with policies and guidelines to inspire the delivery of effective support. Comfortable working in one-to-one situations with people of varying levels of disability and all ages. Seeking a role with a quality support/care provider where I can continue to help people reach their potential and lead fulfilled lives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Worker
Primo Point Supported Living
Northampton
01.2023 - Current
- Administered medications according to prescribed protocols, ensuring proper dosage and adherence to schedules.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Handled emergency situations with a calm and focused demeanor, following established protocols to ensure resident safety.
- Conducted regular safety checks within the residential facility, identifying potential hazards and addressing them promptly.
- Advocated for resident rights within the facility setting, promoting autonomy whenever possible while balancing safety concerns.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
- Monitored client medications and adherence to individual treatment plans.
- Developed strong rapport with residents by actively listening to their needs and offering empathy during difficult times.
- Managed challenging behaviors effectively through de-escalation techniques and crisis intervention strategies.
- Ensured compliance with state regulations by maintaining up-to-date knowledge of policies and procedures related to residential support services.
Support Worker
Steppen
03.2022 - 09.2023
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents
- Adapted assistance provided to service users to meet home and community requirements
- Prepared patients for treatment, readying medical records and documentation required for clinical procedures
- Ensured meticulous attention to health and safety standards for compliant, first-class residential care
- Delivered dedicated care to improve the physical and mental wellbeing of patients in line with personalised health programmes
- Guaranteed that service users' confidentiality was maintained and respected
- Supported patients with day-to-day wellbeing, including washing, dressing, feeding and medication administration
- Maintained safe, secure clinical environments for optimal patient wellbeing and department compliance
- Liaised extensively with families, friends and external agencies to ensure service provided met individual needs
- Updated team weekly providing comprehensive reports and informing on any concerns
- Built positive relationships with patients through empathetic communication and attentive clinical care.
Care Worker
Northampton General Hospital
07.2022 - 01.2023
- Promoted client independence while carrying out sensitive duties, such as showering and dressing
- Promoted independence and dignity by emphasising role of service users throughout care planning process
- Assisted service users to prepare for day with bathing, dressing and providing toilet assistance
- Provided clean, hygienic environment for residents by performing routine cleaning and maintenance tasks
- Maintained accurate client records, helping to maximise data quality and accuracy
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor
- Supported people with social and physical health with a proactive and helpful approach
- Used aids and personal equipment to promote service users' mobility
- Assisted patients with showering, cleaning and toileting duties as requested
- Kept client information secure.
Carer
Oakleaf Care Home
08.2022 - 12.2022
- Cooperated with staff to maintain a happy, clean, dignified and safe environment for residents
- Updated and created care plans and resident documentation, following company policy procedures
- Built special relationships with residents and developed extended relationships with their families, increasing resident satisfaction
- Proactively encouraged clients to maintain a healthy diet when creating shopping lists and planning meals
- Administered prescribed medication according to doctor specifications
- Helped maintain client's hygiene by assisting in washing, toileting, bathing and dressing needs
- Carried out domestic duties for clients, including emptying bins, hoovering, dusting and washing when requested
- Provided mobility support using hoists and wheelchairs
- Provided listening ear to heed and resolve resident needs and concerns
- Delivered care plan based on individual client needs, incorporating hobbies and interests
- Helped residents with essential day-to-day or administrative tasks, including paying bills, sending mail and other functions as needed
- Cared for clients with physical, emotional or cognitive impairments, including dementia and stroke patients
- Planned social and physical activities to support mental wellbeing
- Continuously went the extra mile to assist needs and provide support.
IT Supports/Sales
KALEIDOSCOPIC WORLD LIMITED
02.2017 - 01.2022
- Forecasted sales to develop box techniques and meet targets
- Exceeded monthly sales KPIs by using advanced selling techniques and smart negotiation strategies
- Attended sales events networked with industry leaders and stay abreast with the latest developments
- Responded quickly to client concerns and complaints, providing solutions to avoid future issues
- Answered customer phone calls and addressed issues and complaints, maintaining client satisfaction
- Generated financial statistical data to compare and analyze past and present sales information, improving ways to achieve profits
- Assessed customers' preferences and needs to establish productive and long-lasting relationships
- Increased profits by establishing and maintaining long-term stakeholder relationships
- Performed follow-up calls to customers to verify satisfaction and areas requiring additional assistance.
Cashier
De'Legend Hotel & Suites
01.2007 - 12.2010
- Check-in and check-out: welcoming guests, verifying their reservations, collecting payments, and issuing room keys during check-ins
- Handling guest payments, including processing credit card transactions, cash payments, or organizing billing to the guest's room
- Providing a friendly and professional experience for guests, addressing any questions or concerns they may have during their stay
- This includes resolving billing discrepancies, providing information about hotel facilities, and assisting with any special requests
- Adhering to hotel policies and procedures to protect guest information and ensure their safety
- This involves maintaining confidentiality, following proper identification procedures, and reporting any suspicious activities or incidents to the appropriate authorities.
Education
MSC.BUSINESS ANALYTICS Business Analytics -
University of Northampton
01.2023
B.Tech Statistics -
Federal University of Technology Owerri, Nigeria
07.2016
WASSCE -
Boys' Secondary School New Owerri
01.2006
Skills
- Daily living assistance
- Client behaviour management
- Life skills development
- Health checks
- Ethical decision making
- Patient washing and bathing
- NHS organisational standards
- Toileting assistance
- Showering patients
- Live-in caring
- Socialisation support
- Personal care
- Meal preparation
- Youth and elderly experience
- Tracking client progress
- Maintained confidentiality
- Data input
- Caring and compassionate
- Attentive listening
- Documentation management
- Confidentiality and Privacy
- Behavioral support
- Documentation abilities
- Professional boundaries
- Skill Development
Certification
- Mandatory and Statutory Training in Health and Social Care
- Health and Social Care Level 3
- Life support
- Safe Guarding
- Fire Safety
- First Aid
- Behaviors That Challenge
- CYP: Introduction to supporting Children
- CYP: Safeguarding Children and Young People
- Dementia Awareness
- COSHH
- Food Hygiene
- GDPR Stage One
- GDPR Stage Two
- Health and Safety
- Infection Control
- Prevent Extremism and Radicalisation
- Self- Harm
- Lone Working
- Recording Information
- Substance Misuse
- Food Hygiene
- Health and Safety
Languages
English
References
References available upon request
Hobbies and Interests
- Reading
- Scrabble
- Traveling
- Discoveries
Timeline
Support Worker
Primo Point Supported Living
01.2023 - Current
Carer
Oakleaf Care Home
08.2022 - 12.2022
Care Worker
Northampton General Hospital
07.2022 - 01.2023
Support Worker
Steppen
03.2022 - 09.2023
IT Supports/Sales
KALEIDOSCOPIC WORLD LIMITED
02.2017 - 01.2022
Cashier
De'Legend Hotel & Suites
01.2007 - 12.2010
MSC.BUSINESS ANALYTICS Business Analytics -
University of Northampton
B.Tech Statistics -
Federal University of Technology Owerri, Nigeria
WASSCE -
Boys' Secondary School New Owerri