Onyekachi Eni
Manchester,United Kingdom
Summary
Eni is a Logical thinker with top problem-solving abilities with over 4years professional experience. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Analyst (Client Helpdesk)
GRIMALDI GROUP
Palermo Naples , Italy
12.2020 - 05.2024
- Investigated and diagnosed customer's technical and product queries.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Tracked computer system and network performance to identify root causes of issues.
- Used CRM/API to track support tickets and document actions.
- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.
- Followed technical documentation for accurate installation, maintenance and repair work.
- Acquired, set up and configured hardware and software to meet specific customer requirements.
- Offered technical expertise to contribute to 2nd and 3rd line of support.
- Asked customer targeted diagnostic questions for speedy root cause analysis.
- Offered technical advice to programmers and developers to help optimise designs.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Operations Supervisor
CARS45
Lagos , Nigeria
01.2019 - 11.2020
- Supervised daily operations, acting as point of contact for any queries or obstacles.
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Oversaw equipment availability and maintenance to guarantee optimal operations.
- Monitored health and safety measures for guaranteed compliance.
- Constantly met profitability targets by monitoring operational performance against agreed KPIs and promptly addressing areas for improvement.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
Electrical Engineer
STATE ELECTRIFICATION AGENCY
Calabar , Nigeria
01.2018 - 01.2019
- Supervised over 20 technicians and craftspeople per day during projects.
- Recommended improvements in electrical design processes, enhancing overall efficiency.
- Kept and updated records on all electrical design changes.
- Conducted risk assessments for electrical installations, maintaining safety and reliability.
- Optimised approaches to new projects by analysing blueprints, drawings and sketches.
- Created technical documentation to facilitate knowledge transfer within team.
- Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
Education
Automobile Technical QA Officer (ISP) - Auto Engineering
CARS45 ACADEMY
Lagos, NigeriaBachelor of Science - Electrical and Electronics Engineering
Federal University of Technology Owerri (FUTO)
Owerri, NigeriaSenior Secondary Certificate (SSCE, WAEC) - Science
Cornerstone College
Lagos, NigeriaSkills
- Project Management
- Application Programming Interface
- Troubleshooting proficiency
- Application support
- Excel proficiency
- Case Management
- Defect monitoring
- Customer relations
- Operational support
- Logistics expertise
- Business process re-engineering
- Call centre experience
- Strategic thinking
- Active Directory
- Data Entry
Certification
- CompTIA A+ (Computer Hardware Troubleshooting System)
- CompTIA N+ (Basic Computer Networking System)
- Customer Relationship Management (CRM)
Accomplishments
- Collaborated with team of five in the development of an Automated Vehicle Delivery System Manual to enlighten customers on improved services.
- Achieved Staff of the month by getting a record breaking reviews from 85% of customers.
Languages
English
Fluent
French
Beginner
Affiliations
- Cycling Researching
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Analyst (Client Helpdesk)
GRIMALDI GROUP
12.2020 - 05.2024
Operations Supervisor
CARS45
01.2019 - 11.2020
Electrical Engineer
STATE ELECTRIFICATION AGENCY
01.2018 - 01.2019
Automobile Technical QA Officer (ISP) - Auto Engineering
CARS45 ACADEMY
Bachelor of Science - Electrical and Electronics Engineering
Federal University of Technology Owerri (FUTO)
Senior Secondary Certificate (SSCE, WAEC) - Science
Cornerstone College
- CompTIA A+ (Computer Hardware Troubleshooting System)
- CompTIA N+ (Basic Computer Networking System)
- Customer Relationship Management (CRM)
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