Onyanta Faith Banjo

• Gathering, monitoring and analysing fraud trends as directed using established financial crime/fraud prevention models, systems and protocols.
• Monitoring and executing range of risk management processes, procedures, and systems in support of intelligence & data led risk management strategy of Economic Crime Prevention.
• Supporting new and existing customers with their financial & service needs via mobile messaging channel and delivering excellent customer experience.
• Conducting complex and thorough investigations into accounts displaying fraudulent or suspicious activity to mitigate fraud losses.
• Utilising effective Fraud Investigation techniques in all cases to prevent Fraud whilst minimising financial losses to Bank and delivering fair outcomes.
• Maintaining high level of accuracy in completion of all investigations.
• Utilising effective questioning and active listening techniques to gain information on account activity and behaviours , making timely decisions
• Using internal systems to access and manage information for specific fraud-related tasks.
• Analysing fraud trends using established models and systems, and escalating opportunities and ideas
• Maintaining high level of accuracy, attention to detail and effective decision making.
• Utilising effective Fraud Investigation techniques in all cases to prevent Fraud whilst minimising financial losses to Bank and delivering fair outcomes.
• Maintaining high level of accuracy in completion of all investigations.
• Utilising effective questioning and active listening techniques to gain information on account activity and behaviours, making timely decisions
• Using internal systems to access and manage information for specific fraud-related tasks.
• Analysing fraud trends using established models and systems, and escalating opportunities and ideas
• Maintaining high level of accuracy, attention to detail and effective decision making.
• Using effective Fraud Investigation techniques in all cases to minimise and prevent Fraud
• Maintaining day-to-day fraud procedures and controls, undertaking complex investigations into suspected cases of fraud
• Providing solutions to client issues through usage of all available resources under limited supervision.
• Working within current processes, systems, and procedures, and taking ownership of customer experience by observing proper standards of market conduct
• Identifying and reporting fraud trends using established protocols and systems
• Maintaining high level of accuracy, attention to detail and decision making.
• Collaborating and supporting team by providing Team Manager cover as and when required.
• ⁠ Supporting, developing and counselling team members with coaching and noticing gaps and guiding to improve performance Championing Innovation as catalyst lead for team
• Appointed as classroom coach to support cadets in onboarding and counsel on processes and systems
• Effectively managing workload whilst balancing needs of wider team

• Provided leadership and close support to management as the line-manager for practice teams and prepared team performance MI.
• Briefed and motivated staff, deescalating internal conflict and implementing motivational techniques to deliver daily operational requirements.
• Responsible for client and stakeholder engagements, maintaining governance standards, effective project delivery and quality assurance.
• Consistently delivered projects within cost and scope targets and led talented project teams to consistently achieving against KPIs.

• Provided high-level technical operations and administrative support to the principal C-suite, acting as a 'barometer," having a sense for the issues taking place in the environment and keeping the CEO updated
• Completed broad variety of administrative tasks that facilitate the CEO's ability to effectively lead the organisation, including assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties.
• Championed continual process improvements at board meetings by offering 10 years' industry experience and expertise. Prepared business research and financial reports for executive meetings.

• Applied data toward developing optimum objectives and proposals for marketing and sales strategy.
• Identified and closed new business opportunities through strategic networking, enhancing valuable client bases.
• Consistently exceeded revenue targets through new account penetration and development. Drew on understanding of key markets to push development of business strategies