Onur Hassan

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Maintained sense of urgency in answering customer questions and requests through email or calls.

• Advanced soft skill such as: teamwork, communication and time management as shown when doing many personal and group projects which consisted of a lot of
• Java/SpringBoot back-end API development with a JavaScript, HTML and CSS front-end development
• (My GitHub Link can be provided on request)
• Volunteered and selected as an Employee Partner whom was in charge of being the voice of 30 employees and bringing them forward to shareholders, to liaise with each and every one and host meetings where issues and concerns could be discussed.

• Managed high levels of call flow and responded to technical support needs.
• Responded promptly to incoming sales leads and requests for technical support.
• Assisted with updating technical support best practices for use by team.
• Translated complex technical issues into digestible language for non-technical users.

• Reconciling client’s banks and ensuring that all discrepancies are accounted for and
  resolved.
  Carefully analysing documents received and publishing VAT returns to HMRC once the books were updated.

• Communicating with customers and making them feel welcome in the shop.
• Advising and helping people at the shop.
• Operating the till and dealing with various types of payment.

Graduated from the programme after creating my own charity project called "Make A Difference" which involved raising money for a charity who worked to give people (mainly young) employability skills to help them obtain a job. The campaign carried on for a further few weeks and consisted of bake sales, raffles and other fund-raising activities.

Certified AWS Cloud Practitioner, marked as competent in all areas.

Level 2 certified in accountancy with AAT.

First year completed.

A-levels: Mathematics, Physics, Biology

AS-level: Critical thinking

Earned 11 GCSEs, grade A-C, including an A in both core and additional Sciences, a B in Mathematics and English. BTEC in ICT at a merit (B) grade.