Summary
Overview
Work History
Education
Skills
Timeline
Generic

Onsel Isleam

Darlington

Summary

Experienced and adaptable Team Leader with 3+ years in fast paced warehouse environments at Amazon. Proven success in leading diverse teams, improving KPIs, and managing operations across PickToRebin, Stow, and Receive/Decant departments. Skilled in workforce planning, coaching, shift reporting, onboarding, and cross-training. Strong focus on safety and process improvement. Seeking to apply leadership and coordination skills in a dynamic team lead or onsite coordinator role.

Overview

4
4
years of professional experience

Work History

Team Lead - IB Flow Lead

Amazon - MME1
01.2025 - 07.2025
  • Measured and monitored workflows, tracked onsite performance metrics, and communicated key shift updates to frontline management to ensure smooth operations across all shifts.
  • Supervised and supported employees in daily tasks, while delivering hands-on training to uphold service standards and drive continuous improvement.
  • Collaborated with Area Managers on process improvement projects, with a focus on safety, efficiency, and workforce engagement.
  • Partnered with cross-functional teams to resolve recurring issues and support high-priority performance areas.
  • Leveraged data analysis to identify and implement strategies that enhanced safety, quality, and productivity.

Team Lead - Receive/Decant

Amazon - MME1
06.2023 - 01.2025
  • Delivered real-time coaching and feedback to line operators on productivity, quality, and safety behaviors, helping the team consistently meet performance targets.
  • Identified development opportunities within the team to keep tenured associates engaged and ensure new hires ramped up effectively.
  • Participated in daily flow meetings; collaborated with flow managers to optimize headcount and labor sharing, reducing associate stand-down time and improving shift efficiency.
  • Prepared and submitted accurate flow and End-of-Shift reports; engaged directly with associates at shift close to provide performance feedback and recognize key contributions.
  • Maintained deep operational knowledge of the Stow department, including all direct and indirect processes and critical roles.

Team Lead - Stow

Amazon - MME1
09.2021 - 07.2023
  • Managed workflow and floor operations for up to 95 associates during peak periods, demonstrating strong organizational and leadership skills.
  • Coached and mentored new hires and underperforming team members, fostering a culture of continuous improvement and accountability.
  • Drove performance improvements in the Stow department, increasing average unit-per-hour (UPH) rates from 142 to 175 during peak operations.
  • Delivered daily coaching and hands-on training initiatives that enhanced productivity, accuracy, and overall efficiency.
  • Maintained high standards of housekeeping, safety compliance, and workplace cleanliness across the department.

Team Lead - Pick To Rebin

Amazon - MME1
06.2021 - 09.2021
  • Implemented a project to cross train all team members from pick to pack and from pack to pick, resulting in a 10% improvement in pick and pack rates.
  • This initiative also led to a notable increase in morale and motivation among the team members.
  • Deliver coaching and feedback to line operators on productivity, quality performance, and safe behaviors to ensure performance targets are met for both quality and productivity.
  • Continued to work with the team, identifying further opportunities for development to keep existing team members motivated and ensure that new-hires met targets.
  • In depth knowledge of the workings of P2R department, including all direct processes, indirect work and Critical Roles.

Education

Bachelor of Business Administration - Business Management

Canterbury Christ Church University

Tehnic - Colegiul Tehnic Tomis

High School / Vocational School

Skills

  • Team Leadership & Coaching
  • Cross-Functional Training
  • Performance Analysis & KPIs
  • Process Improvement & Change Management
  • Customer Service
  • MS Office & Intermediate Excel
  • Time Management & Prioritization
  • Data-Driven Decision Making
  • Safety & Compliance Oversight

Timeline

Team Lead - IB Flow Lead

Amazon - MME1
01.2025 - 07.2025

Team Lead - Receive/Decant

Amazon - MME1
06.2023 - 01.2025

Team Lead - Stow

Amazon - MME1
09.2021 - 07.2023

Team Lead - Pick To Rebin

Amazon - MME1
06.2021 - 09.2021

Tehnic - Colegiul Tehnic Tomis

High School / Vocational School

Bachelor of Business Administration - Business Management

Canterbury Christ Church University

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Onsel Isleam