Summary
Overview
Work History
Education
Skills
Timeline
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ONSEL ISLEAM

Darlington

Summary

Motivational Team Lead with 3+ years of experience mentoring, managing and stimulating P2R and Stow teams. Dependable leader with outstanding abilities in packing and stowing. Adept at monitoring team capabilities, analysing areas of improvement and offering training and development opportunities to underachievers.

Overview

4
4
years of professional experience

Work History

Team Lead

Amazon - MME1
04.2022 - Current
  • Managed floor flow for up to 65 associates during peak periods, demonstrating strong organizational skills and leadership capabilities
  • Proactively coached and mentored new team members, as well as engaged underperformers, encouraging a culture of continuous improvement and development within the team
  • Played an essential role in driving performance improvements within the Stow department, leading to a significant increase in average rates from 142 UPH to 175 UPH during peak times
  • Implemented daily coaching and training initiatives that resulted in noticeable operational improvements in productivity and efficiency
  • High standard of housekeeping, safety and general cleanliness.

Team Lead

Amazon - MME1
09.2021 - 04.2022
  • Implemented a project to cross-train all team members from pick to pack and from pack to pick, resulting in a 10% improvement in pick and pack rates
  • This initiative also led to a notable increase in morale and motivation among the team members
  • Attending flow meeting, working with flow to make the correct head count, labour share when need it to save hours on associate that are in stand down
  • Doing flow reports and End of Shift reports, engaging with associate at the end of the shift to deliver feedback on day of task In depth knowledge of the workings of P2R department, including all direct processes, indirect work and Critical Roles.

Team Lead TEMP

Amazon - MME1
06.2021 - 09.2021
  • Deliver coaching and feedback to line operators on productivity, quality performance, and safe behaviors to ensure performance targets are met for both quality and productivity
  • Continued to work with the team, identifying further opportunities for development to keep existing team members motivated and ensure that new-hires met targets
  • In depth knowledge of the workings of P2R department, including all direct processes, indirect work and Critical Roles.

Education

High School / Vocational school: Tehnic

Bachelor's degree in Business Management - Business Management

Canterbury Christ Church University
Leeds
09.2024 -

Skills

  • Training needs analysis/Learning platforms
  • Change Management and process improvement
  • Costumer Service
  • Documentation skills
  • MS office/Intermediate Excel
  • Time management
  • Measuring/evaluating processes with data analysis
  • Complex problem solving
  • Distributive Attention

Timeline

Bachelor's degree in Business Management - Business Management

Canterbury Christ Church University
09.2024 -

Team Lead

Amazon - MME1
04.2022 - Current

Team Lead

Amazon - MME1
09.2021 - 04.2022

Team Lead TEMP

Amazon - MME1
06.2021 - 09.2021

High School / Vocational school: Tehnic

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ONSEL ISLEAM