Onovughakpor Prudence Ekorhi
Summary
Detail-orientated Human Resource professional adept at making critical decisions, managing deadline and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Receptionist
Hilton Hotel Manchester Deansgate
04.2023 - Current
- Answered and helped resolve enquiries from clients, vendors and general public.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of company.
- Supported fire evacuations with clear communication and rigorous attendance checks.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced audit efficiency by streamlining processes and implementing best practices.
- Handled assignments independently with good judgement and critical thinking skills.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Human Capital Assistant
Lagos Building Investment Company Plc
01.2020 - 10.2020
- Assisted with internal and external HR related matters
- Participate in developing organizational guidelines and procedures
- Monitor staff attendance and prepare regular reports using time and attendance software
- Recommend strategies to motivate employee
- Assisted with recruitment process by identifying candidates, conducting reference checks and issuing employment contracts
- Co-ordinate employee development plans and performance management
- Managed organization's employee data base and prepare reports
- Increased efficiency by implementing new processes and providing administrative support to management.
- Keep up-to-date with latest HR trends and best practice
- Managed complaints with calm, clear communication and problem-solving
- Enhanced working relationships by participating in team-building activities
- Handled customer concerns and escalated major issues to supervisor
- Edited content for websites and social media channels to enhance brand visibility
- Optimised team training and staff development.
- Provided backup support to payroll administration.
- Collated information and statistics on company HR provisions for functionality analysis and assessment.
Education
Master of Science - Human Resource Management
Manchester Metropolitan University
Manchester 09.2022 - 09.2023
Bachelor of Arts - English
Delta State University
09.2015 - 07.2019
Skills
- Human Resources
- Recruiting
- Payroll
- Microsoft Office
- Filing
- Good oral and communication skill
- Excellent multitasking skill
- Problem solving
- Decision making
- Data analyzing
- Strategic Planning
- Confidentiality
- Talent management
- Employment law
Affiliations
- Chartered Institute of Personnel and Development (CIPD) Level 7 - Assoc Cipd
- Rahn wesley Institute of Management UK - Human Resource
Timeline
Receptionist
Hilton Hotel Manchester Deansgate
04.2023 - Current
Master of Science - Human Resource Management
Manchester Metropolitan University
09.2022 - 09.2023
Human Capital Assistant
Lagos Building Investment Company Plc
01.2020 - 10.2020
Bachelor of Arts - English
Delta State University
09.2015 - 07.2019
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