Summary
Overview
Work history
Education
Skills
Languages
Custom
Affiliations
References
Timeline
Generic

Onella Halukeerthi

Battersea,London

Summary

Enthusiastic and highly organized PA / Team Assistant with extensive experience in providing comprehensive support to Managing Directors and contributing to the smooth operation of organizations. Adept at handling complex diary management, correspondence, and logistical support. Seeking to bring my skills and commitment to excellence to contribute to the success of your business.

Overview

5
5
years of professional experience
11
11
years of post-secondary education

Work history

Executive assistant and Team Assistant

CIGMA Accounting
London, Greater London
10.2022 - 02.2024
  • Provided comprehensive assistance to the Managing Director in day-to-day operations, maintaining high-quality standards
  • Assisted the MD with personal requirements, including tax returns queries, travel arrangements, and personal and business matters
  • Managed complex diary activities, including scheduling, prioritizing
  • Organised master calendar of appointments, operational targets and projects.
  • Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
  • Prepared and edited documents, contracts, reports, and correspondence with a keen eye for detail
  • Acted as a gatekeeper and screened over 50 incoming phone calls and relayed detailed messages
  • Photocopied and printed presentations and reports for meetings.
  • Conducted research, analysis, and tabulation for special projects and long-range studies
  • Developed a deep understanding of organizational policies and procedures
  • Provided extensive travel and logistical support for the MD and wider team
  • Supported wider team as needed, demonstrating flexibility and adaptability
  • Performed bi-weekly credit control and report
  • Collated information from staff required to resolve customer queries and complaints.
  • Reviewed sales performance for the sales division and generated key reports for weekly, monthly meetings
  • Applied analytical thinking to enhance processes and improve productivity and increased new client retention to 99%

Sommelier

Aspen & Meursault
London, Greater London
07.2022 - 01.2023
  • Building rapport with guests and offering personalized wine suggestions
  • Handling reception calls and bookings on a daily basis
  • Increased order value by upselling sides, drinks and desserts.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Provided exceptional customer dining experience, pairing wine effectively to match menu selections and budgetary concerns.
  • Ensuring that all food and wine service is in accordance with industry standards and best practices.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Personal Assistant/Team Administrator

Digital Commonwealth
London, Greater London
01.2019 - 02.2020
  • Scheduling meetings, appointments, and events for the MD and wider team
  • Handling high volume of calls on a daily basis
  • Solid verbal and written communication skills
  • Proofread, formatted and corrected correspondence for office staff.
  • Booking travel and accommodation for MD, including visa applications
  • Cultivating strong relationships with new clients, while maintaining existing client relationships
  • Taking meeting minutes and distributing them
  • Proficiency in using office software such as Microsoft Office (Word, Excel, PowerPoint)
  • Maintaining databases or spreadsheets
  • Sending reminders and coordinating schedules
  • Handling sensitive information and maintaining confidentiality
  • Assisting clients or customers with inquiries and requests
  • Resolving customer issues and maintaining a high level of service.
  • Met principal's family needs, including working closely with partner and supporting children.
  • Copied, scanned documents to assigned recipients.

Education

Masters in Philosophy -

University of College London
London, UK
01.2017 - 04.2019

Masters in Chemistry - undefined

University of Southampton
Southampton, UK
01.2013 - 04.2017

undefined

Sir Henry Floyd Grammar School
01.2011 - 04.2013

undefined

The Grange School
01.2009 - 04.2011

Skills

  • Microsoft Office proficiency
  • Business correspondence
  • Proofreading and editing
  • Schedule management
  • Efficient under pressure
  • Multi-line phone systems
  • Inbox management
  • Travel administration
  • Employee training and development
  • Database management
  • Prioritisation and time management
  • Conflict management

Languages

English
Fluent
French
Native

Custom

  • Art
  • Tutoring
  • Volunteering

Affiliations

  • Tutoring (including SN individuals)
  • Art (drawing, painting)
  • Baking
  • Volunteering

References

References available upon request.

Timeline

Executive assistant and Team Assistant

CIGMA Accounting
10.2022 - 02.2024

Sommelier

Aspen & Meursault
07.2022 - 01.2023

Personal Assistant/Team Administrator

Digital Commonwealth
01.2019 - 02.2020

Masters in Philosophy -

University of College London
01.2017 - 04.2019

Masters in Chemistry - undefined

University of Southampton
01.2013 - 04.2017

undefined

Sir Henry Floyd Grammar School
01.2011 - 04.2013

undefined

The Grange School
01.2009 - 04.2011

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Onella Halukeerthi