Omran Alabdo
Summary
Sales-focused professional with experience in fast-paced, target-driven environments, where I’ve developed strong skills in building relationships, understanding customer needs, and consistently delivering results. My background is centred around customer engagement, hitting sales targets, and using CRM tools like HubSpot and Salesforce to manage pipelines, track interactions, and support performance. I’m reliable, adaptable, and enjoy connecting with people, identifying opportunities, and working towards clear goals. Now looking to transition into a SaaS SDR role, where I can apply my sales experience, communication skills, and CRM knowledge in a more tech-focused environment.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Customer Service Associate
SecureAlliance
02.2025 - 03.2026
- Deliver high-quality customer support, resolving queries efficiently and maintaining satisfaction.
- Handle client communications across multiple channels.
- Build strong relationships and ensure positive customer experiences.
- Use Salesforce CRM to manage customer interactions, track cases, and maintain accurate records.
- Develop problem-solving and conflict resolution skills in fast-paced environments.
Business Manager
Harrods/Selfridges
08.2023 - 12.2024
- Promoted based on strong sales performance and leadership ability.
- Managed team performance, driving revenue growth and achieving sales targets.
- Built long-term relationships with high-value clients.
- Analysed sales data and implemented strategies to improve conversion rates.
- Used HubSpot CRM to manage pipelines, track customer interactions, and support sales strategy.
Sales Executive
Harrods/Selfridges
06.2022 - 08.2023
- Consistently exceeded sales targets in luxury retail environments.
- Delivered exceptional customer service and personalised sales experiences.
- Developed strong upselling and cross-selling techniques.
- Built a loyal client base through relationship management.
Sales Executive
Apple
05.2018 - 07.2020
Sales Advisor
Maplin Electronics
08.2017 - 04.2018
Education
Architecture -
University Of Greenwich
01.2021 - 01.2026
Art and Design -
Barnet and Southgate College
01.2017 - 01.2020
Skills
- Customer service support
- Commercial sales
- Sales process
- B2C sales
- Teamwork and collaboration
- Fast learner
- Adapt to different working conditions
- Readiness to adapt
LANGUAGES
Arabic
Native
English
Native
Timeline
Customer Service Associate
SecureAlliance
02.2025 - 03.2026
Business Manager
Harrods/Selfridges
08.2023 - 12.2024
Sales Executive
Harrods/Selfridges
06.2022 - 08.2023
Architecture -
University Of Greenwich
01.2021 - 01.2026
Sales Executive
Apple
05.2018 - 07.2020
Sales Advisor
Maplin Electronics
08.2017 - 04.2018
Art and Design -
Barnet and Southgate College
01.2017 - 01.2020