OMPRAKASH LAMBA
Wrexham,London
Summary
A dynamic professional with a solid educational foundation in tourism management and hospitality, holding a Diploma of Higher Education from Coleman College, Singapore, and an Undergraduate Degree from Wrexham University, United Kingdom.
Experienced in managerial roles, adept at consulting with purchasing departments, managing budgets, and ensuring cost-effectiveness while maintaining high standards of quality and service. Proven ability to address customer inquiries, feedback, and complaints professionally, utilizing insights to drive improvements and enhance customer satisfaction.
Demonstrated leadership capabilities in overseeing recruitment, training, and development of staff, fostering a motivated and skilled workforce.
With a track record of success in managerial positions at Evergreen Freshfood Ltd, and hands-on experience in customer service roles at Prefect Pizza and Anise Indian Restaurant, committed to delivering exceptional service, driving operational excellence, and contributing to the success of esteemed organizations. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
MiT
Domino's Pizza
Wrexham, uk
2023.11 - Current
- Replenished stock and processed deliveries to maximise product availability.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Completed customer orders with speed and accuracy.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered high-quality results within budget and timeframe targets.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Received and processed stock using inventory management system.
Manager
Evergreen Freshfood Ltd
Wrexham, uk
2022.12 - 2023.09
- Collaborated with purchasing departments to streamline processes, ensuring efficiency and cost-effectiveness.
- Managed budgets and controlled costs effectively, resulting in improved financial performance.
- Handled customer queries, feedback, and complaints in professional manner, enhancing customer satisfaction.
- Conducted regular stock inventory to maintain optimal supply levels and prevent shortages.
- Oversaw recruitment and training processes, fostering skilled and motivated workforce.
- Utilized customer feedback to make informed decisions and drive continuous improvement initiatives.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Located, verified and distribution information through knowledge management practices.
- Introduced new opportunities for team building and communication, resulting in better team performance.
In Store
Perfect Pizza
2021.01 - 2022.11
- Provided excellent customer service by welcoming patrons and efficiently processing their orders.
- Ensured quality and detail in pizza preparation, maintaining high standards of food production.
- Managed staff and resources to optimize operational efficiency and customer satisfaction.
Food Server
Anise Indian Restaurant
2020.12 - 2021.01
- Welcomed and seated guests, maintaining clean and organized dining environment.
- Collaborated with kitchen staff and colleagues to deliver exceptional dining experiences.
- Addressed customer inquiries, complaints, and concerns promptly and courteously.
Education
Secondary School Certificate -
Higher Secondary Education -
Diploma of Higher Education in Tourism Management and Hospitality -
2019.01 - 2019.09
Undergraduate Education in Tourism and Event Management and Hospitality - Business
2020.09 - 2023.05
Skills
- Social Media Management
- Strategic Planning
- Performance Management
- Team Leadership
- Staff Development
- Customer Relationship Management (CRM)
- Customer needs assessment
- Customer relations
- Time management
- Communication skills
- Social media marketing
- Problem-solving
- Leadership
- Team building
Affiliations
- Sport
- Travel
- Reading Books
- Fitness
- Hiking
Languages
English
Fluent
Hindi
Native
Gujarati
Fluent
Urdu
Intermediate
References
References available upon request.
Timeline
MiT - Domino's Pizza
2023.11 - Current
Manager - Evergreen Freshfood Ltd
2022.12 - 2023.09
In Store - Perfect Pizza
2021.01 - 2022.11
Food Server - Anise Indian Restaurant
2020.12 - 2021.01
Wrexham University - Undergraduate Education in Tourism and Event Management and Hospitality, Business
2020.09 - 2023.05
Coleman College - Diploma of Higher Education in Tourism Management and Hospitality,
2019.01 - 2019.09
Ambe School - Secondary School Certificate,
Jamia Urdu Aligarh - Higher Secondary Education,