Omoyeni Sulaiman
Manchester,Lancashire
Summary
Extremely hard-working and resilient professional with a strong background in security, risk management and customer service which brings a unique blend of discipline, problem-solving and interpersonal skills. Experienced in handling high-pressure environments and ensuring safety while also excelling in communication, conflict resolution and relationship building. Constantly analysing situations, assessing risks and making informed decisions to maintain safety and effeciency. Strong ability to adapt in different environments and manage individuals with diverse backgrounds while also maintaining accurate documentation and reports.
Now seeking to transition into a new role leveraging my ability to adapt, lead and deliver results. A dedicated and hardworking individual with a proactive mindset, strong work ethic and a commitment to excellence in any role.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Sales Assistant
TKMaxx
Dublin
05.2017 - 09.2017
- Meeting daily targets
- Working with weekly, daily and monthly figures
- Housekeeping and cleaning
- Visual merchandising: Dressing the mannequins
- Replenishment of the stock
- Approaching customers
Sales and customer service representative
Telemarathon Galway University Foundation
Galway
04.2016 - 10.2016
- Warmly welcomed prospects on the phone in a calm and polite manner
- Contacted Alumni to raise awareness and funds to support current and future students of NUIG and also to support ongoing projects in NUIG e.g cancer research
- Delivered impressive results in terms of customer turnover, customer satisfaction, positive feedbacks and high sales figures
- Gained knowledge and ability to speak confidently and persuasively and ability to build rapport with strangers in minutes
- Provided detailed product information for informed buying decisions.
- Managed daily sales operations to achieve business objectives.
Sales assistant
New Look
Wolverhampton, West Midlands
11.2018 - 11.2019
- Meeting targets
- Promoting in store offers
- Processing delivery
- Replenishment of stock
- Merchandising
- Greeting and helping customers – making sure all customers are satisfied
- Operating the tills
- Monitoring and attending to customers in the fitting rooms
Retail sales associate
Foot Locker
Swords, Dublin
05.2018 - 10.2018
- Maintained tidy sales floor to enhance shopping experience.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Welcomed customers and provided responsive assistance to improve store experiences.
- Unpacked deliveries quickly to maximise customer sales opportunities.
- Contributed to sales targets through active promotion of products.
Support Worker
Cygnet Healthcare
Staffordshire
08.2020 - 04.2022
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Administered medication according to schedule, promoting optimal health outcomes.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Prison officer
Ministry of Justice
Manchester
05.2022 - Current
- Supervised and managed prisoners in a secure environment, ensuring safety and order.
- Responded effectively to emergencies, including physical altercations, medical incidents and security threats, Such situations were handled calmly, ensuring minimal disruption within the facility.
- Enforced prison rules and regulations while maintaining professionalism and authority.
- Identified potential security risks and took proactive measures to prevent incidents.
- Conducted security checks, enhancing overall prison security.
- Handled administrative tasks efficiently, maintaining accurate reports and records of incidents, inmate behaviour and operational procedures.
- Training in first-aid, self-defence and mental health awareness.
Education
BA(Hons) - Criminolgy, Criminal Justice and Law
University of Wolverhampton
Wolverhampton 09/2016 - 04/2020
Skills
- Presentation skills
- IT skills
- Crisis Management
- Professional integrity
- Report writing and documentation
- Security protocol compliance
- Time-management
- Communication and Interpersonal Skills
- Resilience and patience
- Teamwork and Leadership
- Customer Service
Certification
Introduction to Cyber Security by Cisco Networking Academy
References
References available upon request.
Hobbies and interests
- Designing, painting and being creative.
- Going to the gym.
- Reading
- Travelling.
Timeline
Prison officer
Ministry of Justice
05.2022 - Current
Support Worker
Cygnet Healthcare
08.2020 - 04.2022
Sales assistant
New Look
11.2018 - 11.2019
Retail sales associate
Foot Locker
05.2018 - 10.2018
Sales Assistant
TKMaxx
05.2017 - 09.2017
Sales and customer service representative
Telemarathon Galway University Foundation
04.2016 - 10.2016
BA(Hons) - Criminolgy, Criminal Justice and Law
University of Wolverhampton
09/2016 - 04/2020
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