OMOTOLA ADEBANJO
24 Westgate Rotherham
Summary
Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 33.7 pounds.
Overview
19
19
years of professional experience
Work History
Fulfilment Center Associate
Amazon LBA2
07.2023 - Current
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Collaborated with team members to complete timely orders and avoid delays.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Picked and packed order items.
Sales Operations Manager
Smartmark Limited
03.2022 - 04.2023
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Implemented operational strategies to build customer loyalty and retention.
- Provided leadership to develop business plans and promote organisational vision.
- Analysed customer data to identify opportunities and improve relationships.
- Streamlined operations to consistently deliver on targets.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
Store Manager
Fastforward Stores
01.2016 - 03.2022
- Managed cash and reconciled tills with rigorous security measures.
- Fostered positive relationships with customers and suppliers.
- Facilitated positive purchasing decisions by sharing product knowledge with customers and making personal recommendations.
- Delegated work based on sales targets and individual employee strengths.
- Reorganised sales floor to improve visual merchandising displays.
- Oversaw stocktakes to achieve accurate inventory and pricing.
- Resolved complex customer enquiries, disputes and complaints.
- Designed and implemented practices to boost customer satisfaction metrics.
- Performed key-holding duties by managing cash drawers, site security and timely opening and closing.
- Trained and supervised team to deliver on store sales targets.
Sales Supervisor
Nike
06.2013 - 12.2015
- Led operations promoting productivity through high-quality coaching and mentoring.
- Planned and executed promotional in store events to increase business and sales revenues.
- Boosted team morale and overall sales volume by creating incentivising sales contests.
- Liaised with potential customers to determine needs and provide recommendations.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
Audit Trainee
James Marsh and Associates
02.2013 - 06.2013
- Enhanced understanding of auditing best practices, processes and techniques by attending regular training and workshops.
- Prepared reports highlighting operational issues for dissemination across organisation.
- Closely shadowed senior auditors to gain understanding of best practices, skills and auditing techniques.
- Evaluated company processes, making recommendations for change based on system flaws, inefficiencies and costs.
IT Support
Pramark Consult Limited
08.2004 - 01.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Promoted efficiency among departments with prompt resolution of system issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Higher National Diploma - Electrical and Electronics Engineering
Lagos State Polytechnic
Lagos2010
Ordinary Natonal Diploma - Electrical and Electronics Engineering
Moshood Abiola Polytechnic
Ogun State2004
SSCE -
Methodist Boys' High School
Lagos2001
Skills
- Procedure development
- Systems implementation
- Multi-unit operations management
- Strategic resource management
- Client relationship management
- Analytical problem-solving
- Incident log management
- Microsoft Office Suite expert
- Health and safety compliance
- Operational troubleshooting
- Continuous improvements
- Performance reporting
- Packing and Shipping
- Work Area Maintenance
- Order Picking
- Warehouse Operations
- Proficiency in [Technology]
Languages
English
First Language
Affiliations
- Graduate Proficiency Certificate in Management, Nigerian Institute of Management.
Timeline
Fulfilment Center Associate
Amazon LBA2
07.2023 - Current
Sales Operations Manager
Smartmark Limited
03.2022 - 04.2023
Store Manager
Fastforward Stores
01.2016 - 03.2022
Sales Supervisor
Nike
06.2013 - 12.2015
Audit Trainee
James Marsh and Associates
02.2013 - 06.2013
IT Support
Pramark Consult Limited
08.2004 - 01.2013
Higher National Diploma - Electrical and Electronics Engineering
Lagos State Polytechnic
Ordinary Natonal Diploma - Electrical and Electronics Engineering
Moshood Abiola Polytechnic
SSCE -
Methodist Boys' High School
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